Customer Service Representative

1 day ago


Cebu City, Central Visayas, Philippines TDCX Philippines Full time

Overview

TDCX Philippines is a leading BPO company that offers exciting career opportunities for individuals who aspire to do more and achieve more.

Award-Winning Company

We are an award-winning and fast-growing BPO company that provides comprehensive services to global brands.

Work-Life Balance

At TDCX, we believe in providing our employees with a great work-life balance. Our flexible working arrangements allow you to work from the comfort of your own home or in our state-of-the-art office in IT Park, Cebu City.

Career Growth Opportunities

We offer strong learning and development plans to help you grow in your career. With us, you can unlock your full potential and achieve your career goals.

About the Role

We are seeking highly skilled Customer Service Representatives who can provide excellent service to our partner brands. As a Customer Service Representative, you will be responsible for:

  • Providing post-sales customer service and/or troubleshooting support through email/phone/chat
  • Offering consultative support to customers
  • Educating customers on support options and steps being taken to resolve issues
  • Communicating effectively with team members, customers, and other partners

Requirements

To succeed in this role, you must have:

  • At least High School Graduate (Old/New Curriculum) or at least 2 years in vocational/bachelor's degree
  • 1 year BPO experience with at least 6 months in a technical account
  • Good understanding of consumer electronics products
  • Solid technical and diagnostic skills with tested problem-solving skills
  • Strong verbal and written English communication skills
  • Amenable to work rotating shifts (morning, mid, & night shifts)
  • Access to a quiet and secured room and at least 30 MBPS internet subscription

Benefits

We offer attractive remuneration, great perks, and performance incentives. We also provide comprehensive medical, insurance, or social security coverage and world-class workspaces.

Join Us Today



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