Client Retention Manager

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomerSuccess Full time ₱60,000 - ₱80,000
Key Roles and Responsibilities

The role of a Customer Success Specialist is mission-critical, focusing on retaining and growing the customer base.

This position combines advisory, strategic, and problem-solving skills to drive growth.

The primary focus includes building loyalty, preventing churn, and helping customers extract maximum value from our platform.

Key responsibilities include guiding clients in adopting features that improve their workflow and ROI, nurturing customer health from onboarding through renewal, negotiating renewal terms, and proactively managing churn risks.

Additionally, you will surface upsell and cross-sell opportunities through consultative conversations and partner with Sales, Product, and Marketing on customer-driven initiatives.

Required skills include prior experience in Account Management or Customer Success, comfort working AU hours (7 PM – 4 AM ET) to support Australian clients, exceptional verbal communication skills, experience with client demos and presenting product value, ability to manage a high-volume client portfolio, familiarity with Salesforce and internal communication tools like Microsoft Teams, and strong organizational skills.

Preferred skills include experience in a tech or SaaS environment, exposure to both customer support and light upsell or cross-sell responsibilities, and track record of thriving in remote or distributed teams.

Some of the challenges of this role include:

  • Building trust with clients.
  • Navigating complex technical issues.
  • Meeting tight deadlines.

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