E-Commerce Retention Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeRetention Full time ₱4,500 - ₱6,000

This role is a blend of lifecycle marketing, VIP engagement, membership growth, and customer advocacy. The successful candidate will design automated journeys that keep customers coming back, build programs that turn VIPs into brand promoters, and create a retention engine that maximizes lifetime value.

We're looking for someone with a proven track record of scaling email/SMS programs for e-commerce, experience in customer retention, VIP management, or loyalty programs, excellent communication skills, and the ability to analyze and present retention metrics.

Key Responsibilities:
  • Email, SMS & Automated Journeys - Build and optimize advanced flows (welcome, onboarding, replenishment, winback, VIP, membership) that drive engagement and repeat purchases.
  • VIP Customer Management - Identify and nurture top buyers with personalized outreach, turning them into affiliates, brand advocates, and case study partners.
  • Membership & Loyalty Growth - Grow adoption of our membership plan, reduce churn, and create exclusive perks that keep customers engaged long-term.
  • Customer Advocacy & Community - Launch referral, loyalty, and UGC programs that turn satisfied customers into active promoters of the brand.
  • Cross-Functional Collaboration - Partner with teams to align retention efforts and maximize customer impact.
What We Offer:
  • A competitive salary with room to grow as you deliver results
  • Potential performance-based bonuses based on revenue targets, repeat purchase lift, and membership take-rate.
  • Direct collaboration with cross-functional teams
  • Creative freedom to design campaigns, perks, and programs that make a real difference.
  • A strong product with proven demand and rapid marketplace expansion
  • A high-impact role where you own retention strategy end-to-end.

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