Senior Client Success Manager

1 week ago

Hagonoy, Central Luzon, Philippines beBeeClientRetention Full time ₱38,000 - ₱42,000
Job Description:

The Client Retention Lead serves as a pivotal figure in driving client and team success through exceptional leadership.

  • Engage in direct video interactions with international clients to foster strong relationships
  • Develop and coach a high-performing team of virtual assistants, providing guidance and support for their growth and development
  • Contribute to the evolution of proprietary software through hands-on testing, ensuring it meets the needs of clients and teams
  • Cultivate lasting partnerships with clients across global markets, capitalizing on opportunities for growth and collaboration
  • Create personalized pathways for assistant growth and development, aligning with their strengths and aspirations

This role is ideal for individuals who excel in client-facing interactions, have a passion for developing others, and are eager to be part of cutting-edge technology advancements.

The Impact You'll Make:

You will make a profound impact by:

  • Building trust and loyalty with clients through proactive communication and tailored solutions
  • Coaching assistants to deliver exceptional services, resulting in increased customer satisfaction
  • Designing and implementing customized growth plans for team members, boosting their performance and engagement
  • Tracking and celebrating performance milestones, fostering a culture of recognition and achievement
  • Transforming challenges into opportunities for growth and learning, enhancing the team's resilience and adaptability

Additionally, you will play a key role in shaping the future of our proprietary software by testing new features and providing strategic feedback for product enhancement.

Required Skills and Qualifications:

We're seeking an individual with:

  • 1-2 years of experience in leadership roles within BPO/customer service environments
  • 1-2 years of client-facing account management experience, showcasing excellent communication and relationship-building skills
  • A proven track record in team development and coaching, with a focus on building strong, cohesive teams
  • Strong English communication skills (written and verbal)
  • Experience in performance management and metrics tracking, with a keen eye for analysis and improvement
  • Background in virtual team management (desired)

Moreover, you should possess exceptional problem-solving abilities, strong emotional intelligence and empathy, advanced organizational and multitasking skills, and adaptability and resilience.

What to Expect:

As a Client Retention Lead, you can anticipate:

  • A remote work setup, allowing for flexibility and autonomy
  • Full training and onboarding support, ensuring a smooth transition into the role
  • Opportunities for career growth and development, aligning with your goals and aspirations

Application Process:

  1. Complete pre-qualifying questions
  2. Interview with Recruiting Team
  3. Final interview with Operations Team
  4. Receive job offer
  5. Begin training program

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