Remote Client Success Advocate

1 week ago

Hagonoy, Central Luzon, Philippines beBeeSuccess Full time $41,600

Job Title: Client Success Coach

About the Role

This is a unique opportunity to join our team as a Client Success Coach. As a key member of our operations, you will play a vital role in guiding team members through their tasks, conducting regular check-ins and coaching sessions, and monitoring performance against company standards.

Key Responsibilities
  • Build strong relationships with team members through weekly 1:1s and coaching sessions.
  • Provide guidance and support to assistants as they work on their tasks.
  • Take actions to decrease attendance issues and assistant idle time.
Client & Assistant Management
  • Facilitate and oversee client-assistant onboarding.
  • Recognize and facilitate additional client needs.
  • Communicate with clients regarding assistant performance and quality concerns.
  • Offer assistant replacement when needed.
Performance Management
  • Monitor daily assistant performance and stats in coordination with other departments.
  • Review output to ensure it meets client standards.
  • Maintain, document, and track KPIs and metrics.
  • Strategize to hit goals and improve areas of opportunity.
Cross-Functional Collaboration
  • Coordinate with other departments for assistant or client-related concerns.
  • Send feedback to Matching for assistant rematching.
  • Attend weekly meetings and report to direct manager regarding team status.
  • Assist in troubleshooting technical issues, payment problems, and software concerns.
Measure of Success
  • Team Performance Metrics – Achievement of target KPIs for the team.
  • Assistant Retention – Minimized turnover and improved engagement of team members.
  • Client Satisfaction – Positive feedback and continued partnerships with key accounts.
Requirements
  • Minimum 6 months of supervisory experience, preferably in a remote work environment.
  • At least 1 year of experience in account management, client services, or operations.
  • Proficiency in learning new software platforms and implementing effective performance management strategies.
  • Ability to manage multiple projects, establish priorities, and thrive in a fast-paced environment.
Benefits
  • Fully remote position with flexibility to work from your preferred location.
  • Full-time employment type with a 40-hour workweek.
  • $5 per hour compensation.

Join us in this exciting opportunity to grow your career and make a meaningful impact

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