Strategic Client Experience Specialist

1 week ago


Hagonoy, Central Luzon, Philippines beBeeClient Full time ₱1,400 - ₱1,750
Job Overview

We are seeking a skilled professional to deliver exceptional client experiences.

Key Responsibilities
  • Provide timely solutions and troubleshooting support to ensure high levels of client satisfaction.
  • Manage the day-to-day performance of a team, conducting quarterly performance reviews and implementing processes for recruiting, inducting, and training new staff.
  • Review procedures and client experience pathways to identify opportunities for improvement, analyze client data to inform better experiences, and collaborate with cross-functional teams to develop policies and practices that enhance the client journey.
  • Automate or outsource tasks where possible, ensuring seamless workflows and maximizing efficiency.
  • Oversee the management of Net Promoter Score (NPS) surveys, tracking progress and implementing initiatives to grow our NPS score.
Required Skills

The ideal candidate will possess:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Experience with process improvements and client retention strategies.
  • Knowledge of customer experience principles and best practices.
Benefits

This role offers a range of benefits, including:

  • Competitive salary and bonus structure.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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