
Strategic Client Experience Specialist
1 week ago
We are seeking a skilled professional to deliver exceptional client experiences.
Key Responsibilities- Provide timely solutions and troubleshooting support to ensure high levels of client satisfaction.
- Manage the day-to-day performance of a team, conducting quarterly performance reviews and implementing processes for recruiting, inducting, and training new staff.
- Review procedures and client experience pathways to identify opportunities for improvement, analyze client data to inform better experiences, and collaborate with cross-functional teams to develop policies and practices that enhance the client journey.
- Automate or outsource tasks where possible, ensuring seamless workflows and maximizing efficiency.
- Oversee the management of Net Promoter Score (NPS) surveys, tracking progress and implementing initiatives to grow our NPS score.
The ideal candidate will possess:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Experience with process improvements and client retention strategies.
- Knowledge of customer experience principles and best practices.
This role offers a range of benefits, including:
- Competitive salary and bonus structure.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
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