Enterprise Client Success Manager

1 week ago

Hagonoy, Central Luzon, Philippines beBeeOperations Full time ₱900,000 - ₱1,200,000
Job Overview

We are seeking a seasoned operations professional to spearhead client success and relationship management. This pivotal role will be responsible for fostering long-term partnerships with enterprise clients, driving operational excellence, and ensuring seamless service delivery.

Key Responsibilities:
  • Client Success & Relationship Management
    • Act as the primary liaison for enterprise clients, providing exceptional support and ensuring their needs are met with professionalism and efficiency.
    • Develop and maintain strong client relationships based on trust, transparency, and consistent value delivery.
    • Proactively identify opportunities to support client growth, retention, and satisfaction.
  • Operational Leadership
    • Oversee service delivery across multiple teams, driving high performance and service quality.
    • Develop and implement strategies to optimize workflows, improve operational efficiency, and support business scalability.
    • Monitor key performance indicators (KPIs) related to client satisfaction, resource utilization, and service effectiveness.
  • Onboarding & Service Delivery
    • Lead the onboarding process for new clients, ensuring smooth transitions from sales to operations.
    • Collaborate with internal teams to align service delivery with client expectations.
    • Ensure accurate, timely client reporting, leveraging data to showcase service impact and performance.
  • Team Leadership
    • Manage Project and Campaign Managers, providing guidance, accountability, and performance support.
    • Foster cross-department collaboration to address client needs efficiently and effectively.
  • Compliance & Risk Management
    • Ensure adherence to service agreements and compliance standards to mitigate operational risks.
    • Work closely with internal teams to maintain data security and operational integrity.
Requirements:
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • 5+ years of experience in operations management, client success, or account management, preferably in BPO, outsourcing, or SaaS environments.
  • Proven track record of leading cross-functional teams and managing enterprise-level clients.
  • Strong communication, negotiation, and relationship-building skills.
  • Proficiency with CRM tools, project management platforms, and data reporting tools.
Benefits:
  • Impactful Work: Drive client success for global organizations.
  • Growth Opportunities: Be part of a fast-growing company.
  • Flexible Work Environment: 100% remote work option.
  • Collaborative Culture: Work with passionate, purpose-driven professionals.
Competencies:
  • Strategic Thinking & Problem-Solving
  • Client-Centric Approach
  • Operational Excellence & Process Improvement
  • Financial Acumen & Resource Management
  • Risk Mitigation & Compliance Awareness

  • Senior Client Success Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeTechnicalAccountManager Full time ₱4,000,000 - ₱6,500,000

    Job TitleAs a Technical Account Manager, you will be responsible for the successful integration of TrustArc products, supporting small to enterprise level clients, and developing strong relationships with our clients that will lead to retention and growth of the business. You will identify overall areas for improvement and strive to improve client...

  • Senior Enterprise Account Manager

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeClient Full time ₱987,654 - ₱1,234,567

    Account Management ProfessionalWe are seeking an experienced Senior Account Manager to lead our enterprise-level accounts. As a trusted advisor, you will be responsible for managing and growing relationships with high-value clients in the real estate sector.Key Responsibilities:Manage a portfolio of high-value clients (real estate agencies, franchises, and...

  • Enterprise Account Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeEnterprise Full time ₱800 - ₱1,300

    Job Title: Enterprise Account Specialist">We are seeking an experienced Enterprise Account Specialist to join our team. As a key member of our Client Success department, you will be responsible for providing proactive support to our enterprise-level clients, ensuring their success and driving retention.">Key Responsibilities:">Manage daily communications...

  • Strategic Enterprise Customer Success Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomerSuccessManager Full time $61,250 - $130,000

    Unlock Your Career Potential.Are you ready for a new challenge? We're RingCentral, and we're looking for talented individuals to join our team. As a Customer Success Manager, you'll be the primary point of contact for our customers, championing their needs and providing innovative solutions to drive success.Key Responsibilities:Develop strong customer...

  • Client Success Professional

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeSuccess Full time $45,000 - $60,000

    We are currently seeking a highly skilled and experienced customer success professional to drive post-installation engagement and revenue growth across our operating companies.Key ResponsibilitiesConduct outbound sales calls to existing clients to identify service and upgrade opportunities, ensuring seamless client experiences.Partner with marketing teams to...

  • Senior Client Success Manager

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeClientRetention Full time ₱38,000 - ₱42,000

    Job Description:The Client Retention Lead serves as a pivotal figure in driving client and team success through exceptional leadership.Engage in direct video interactions with international clients to foster strong relationshipsDevelop and coach a high-performing team of virtual assistants, providing guidance and support for their growth and...

  • Enterprise Account Support Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeClient Full time ₱1,500,000 - ₱1,700,000

    Client Success Specialist Job DescriptionWe are seeking a highly organized and detail-oriented Client Success Specialist to support our largest enterprise account.This role is responsible for managing daily communications, participating in client-facing meetings, and ensuring expectations are met as a subject matter expert on client standards and...

  • Digital Client Solutions Manager

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomerSuccess Full time ₱30,000 - ₱50,000

    Unlock Your Potential as a Customer Success Expert!About the RoleWe are seeking an exceptional customer success professional to join our dynamic team. As a key member of our organization, your primary focus will be on delivering top-notch client experiences, fostering strong relationships with Enterprise leaders, and ensuring seamless project execution.Key...

  • Remote Client Success Advocate

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeSuccess Full time $41,600

    Job Title: Client Success CoachAbout the RoleThis is a unique opportunity to join our team as a Client Success Coach. As a key member of our operations, you will play a vital role in guiding team members through their tasks, conducting regular check-ins and coaching sessions, and monitoring performance against company standards.Key ResponsibilitiesBuild...

  • Highly Successful Customer Relationship Manager

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomerSuccess Full time ₱1,200,000 - ₱1,500,000

    Are you a driven individual looking to excel in customer-facing roles? As a Customer Success Manager, your primary goal will be to deliver exceptional service to clients. To achieve this, you will manage client accounts, resolve inquiries, liaise with product and service providers, and develop scalable processes for future customer support team members.This...