Key Player in Customer Retention

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomerSuccess Full time ₱4,000,000 - ₱7,000,000
Customer Success Manager Role

We are seeking a skilled professional to fill this critical position in our Customer Experience Team. The ideal candidate will be responsible for designing and implementing user-centric solutions to drive customer retention.

This role requires a data-driven approach to analyzing key customer metrics, identifying areas for improvement, and developing strategies to reduce churn.

Duties and Responsibilities
  • Develop and execute comprehensive plans to improve UI/UX and enhance navigational flow.
  • Collaborate with cross-functional teams to align retention initiatives with business objectives.
  • Analyze customer behavior data to provide actionable insights and recommendations.
  • Ensure accurate reporting on projects and identify opportunities for process improvement.
  • Solve problems efficiently and effectively, even in high-pressure situations.
Requirements and Qualifications
  • Demonstrate expertise in SaaS, user journey mapping, and usability principles.
  • Showcase strong understanding of navigation optimization, retention, and referral strategies.
  • Possess 2-5 years of experience in related roles, with at least 1 year in leadership positions preferred.
  • Exhibit high emotional intelligence and excellent collaboration skills.
  • Be proactive, results-focused, and adaptable.
About This Opportunity
  • Mid-Senior level seniority
  • Full-time employment type
  • Marketing job function
  • IT Services and IT Consulting industry

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