Workforce Management Operations Lead

7 days ago


Manila, National Capital Region, Philippines Shopee Full time
Workforce Management Operations Lead

Shopee is a leading global consumer internet company. Our mission is to better the lives of individuals and businesses in our region with financial services through technology.

About the Role:
  • Collaborate closely with the WFM Head to drive projects and standard operating procedures forward
  • Oversee workforce management, scheduling, and capacity planning
  • Analyze reporting, staffing, and scheduling procedures to ensure maximum effectiveness and efficiency
  • Provide proactive analysis and recommendations for improvement, including HR requirements, long-term planning, scheduling, and staffing strategies
Requirements:
  • Graduate of any 4-year course
  • 3 to 4 years of overall WFM experience, with at least 1 year as a WFM Supervisor, handling end-to-end processes
  • In-depth knowledge of all phases of Workforce Management (WFM), including planning, forecasting, scheduling, and real-time intraday functions
  • Strong knowledge of performance/metrics reporting


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