Workforce Management Operations Lead
7 days ago
Shopee is a leading global consumer internet company. Our mission is to better the lives of individuals and businesses in our region with financial services through technology.
About the Role:- Collaborate closely with the WFM Head to drive projects and standard operating procedures forward
- Oversee workforce management, scheduling, and capacity planning
- Analyze reporting, staffing, and scheduling procedures to ensure maximum effectiveness and efficiency
- Provide proactive analysis and recommendations for improvement, including HR requirements, long-term planning, scheduling, and staffing strategies
- Graduate of any 4-year course
- 3 to 4 years of overall WFM experience, with at least 1 year as a WFM Supervisor, handling end-to-end processes
- In-depth knowledge of all phases of Workforce Management (WFM), including planning, forecasting, scheduling, and real-time intraday functions
- Strong knowledge of performance/metrics reporting
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Healthcare Workforce Manager Lead
3 days ago
Manila, National Capital Region, Philippines GGIS Services Full timeJob SummaryWe are seeking a highly skilled Healthcare Workforce Manager Lead to join our team at GGIS Services. This is an excellent opportunity for an experienced professional to lead our workforce management efforts in the healthcare sector.The successful candidate will be responsible for managing daily operations, developing strategies to improve...
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Workforce Management Lead
4 hours ago
Manila, National Capital Region, Philippines Lone Wolf Technologies Full timeLead Job DescriptionLone Wolf Technologies is seeking a seasoned Workforce Management Lead to lead our workforce management efforts. As a key member of our leadership team, you will be responsible for developing and implementing strategic plans to optimize resource allocation and utilization.Main Objectives:Strategic Planning: Develop and implement strategic...
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Team Lead
5 hours ago
Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full timeJob Overview:eClerx Philippines, Inc. is a leading provider of business process outsourcing solutions. We are currently seeking a qualified Workforce Supervisor to join our team. In this role, you will be responsible for managing the day-to-day activities of the Workforce Management team. Your primary objective will be to provide excellent service while...
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Lead Workforce Analyst
4 hours ago
Manila, National Capital Region, Philippines ESOL IT SERVICES INC. Full timeJob Description:We are seeking a highly skilled workforce manager to join our team at ESOL IT Services Inc. As a key member of our contact center leadership team, you will be responsible for leading our workforce management efforts. Your primary responsibilities will include:Key Responsibilities:Lead a team of workforce analysts and/or leaders to ensure...
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Workforce Operations Manager
5 days ago
Manila, National Capital Region, Philippines VXI Global Holdings B.V. (Philippines) Full timeJob SummaryWe are seeking a skilled Workforce Operations Manager to join our team at VXI Global Holdings B.V. (Philippines). In this role, you will be responsible for ensuring Call Center Operations support is maintained within service level agreements for all Accounts.The ideal candidate will have 3-6 years of managerial experience in workforce management,...
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Workforce Optimization Manager
7 days ago
Manila, National Capital Region, Philippines Support Services Group Full timeOur company provides world-class outsourcing solutions across various industries, enabling businesses to operate efficiently and with agility.The Workforce Optimization Manager is responsible for creating and executing workforce strategies to maximize productivity and resource utilization across multiple global sites. This role demands a strategic thinker...
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Workforce Optimization Lead
5 days ago
Manila, National Capital Region, Philippines ClickUp Remote Work Freelance Full timeJob SummaryThe Workforce Optimization Lead will be responsible for leading our contractor operations efforts, focusing on process optimization and improvement. This is a unique opportunity to make a meaningful impact on our business by streamlining contractor processes and driving efficiency.Key Responsibilities:Process Optimization: Analyze and optimize...
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Workforce Management Leader
4 days ago
Manila, National Capital Region, Philippines Carelon Global Solutions Philippines Full timeAbout the RoleThe Workforce Assistant Manager is responsible for overseeing and developing a workforce management team that creates efficient schedules to handle workload and effectively manages real-time operations, communicating performance results.Key responsibilities include leading, developing, and coaching a team of workforce analysts and schedulers,...
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Manager of Workforce Solutions
4 hours ago
Manila, National Capital Region, Philippines ESOL IT SERVICES INC. Full timeJob Overview:As a workforce manager at ESOL IT Services Inc., you will be responsible for leading our contact center team. Your primary goal will be to optimize workforce operations and drive continuous improvement while maintaining high levels of customer satisfaction.Responsibilities:The successful candidate will have a proven track record of managing...
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Workforce Operations Supervisor
5 hours ago
Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full timeRole Description:The Workforce Supervisor at eClerx Philippines, Inc. will be responsible for overseeing the day-to-day activities of the Workforce Management team. This includes providing excellent service, preparing and maintaining reports, plans, and recommendations for Operations, and developing strategies based on company policies to ensure success and...
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Team Lead for Workforce Planning
7 days ago
Manila, National Capital Region, Philippines Shopee Full timeJob SummaryWe are seeking an experienced Team Lead for Workforce Planning to join our team. The successful candidate will have a proven track record of managing workforce management, scheduling, and capacity planning.About the Role:Work closely with the WFM Head to drive projects and standard operating procedures forwardOversee workforce management,...
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Workforce Manager
5 hours ago
Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full timeJob Description:As a Workforce Supervisor at eClerx Philippines, Inc., you will oversee the day-to-day activities of the Workforce Management team. Your primary responsibility will be to provide excellent service while maintaining reports, plans, and recommendations for Operations. You will develop strategies based on company policies to ensure success and...
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Manila, National Capital Region, Philippines Capital One Philippines Support Services Corp. Full timeOverviewCapital One Philippines Support Services Corp. is a dynamic organization seeking an experienced Sr. Process Specialist, Workforce Management Skilling and Access Support. The ideal candidate will have a strong analytical background, with excellent communication skills and the ability to lead cross-functional teams.This role involves managing the...
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Workforce Management
3 weeks ago
Manila, National Capital Region, Philippines Neksjob Corporation Full time1565 - Workforce ManagementWe are seeking a highly motivated and detail-oriented Workforce Management Specialist to join our growing team. In this role, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity. You will be responsible for developing and implementing workforce...
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Workforce Management
2 weeks ago
Manila, National Capital Region, Philippines Neksjob Corporation Full time1565 - Workforce ManagementWe are seeking a highly motivated and detail-oriented Workforce Management Specialist to join our growing team. In this role, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity. You will be responsible for developing and implementing workforce...
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Workforce Services Senior Manager
2 weeks ago
Manila, National Capital Region, Philippines Neksjob Corporation Full timeProject Shift Schedule: Mid Shift Project Rest Days: Weekends Off Location: Mandaluyong OVERALL PURPOSE:The Workforce Services Senior Manager will be responsible for overseeing and managing the Workforce Management (WFM), AP, and QA functional teams, ensuring seamless operations across all areas of responsibility.RESPONSIBILITIES: - Manage the cost...
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Strategic Workforce Manager
4 days ago
Manila, National Capital Region, Philippines Enshored Inc. Full timeAbout This RoleWe are seeking a highly skilled Workforce Analyst to join our team at Enshored Inc. As a Workforce Analyst, you will play a critical role in developing and implementing strategic workforce management approaches that drive excellence in service delivery.Key Responsibilities:Analyze workforce trends and projections to develop plans aligning with...
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Remote Workforce Manager Lead
7 days ago
Manila, National Capital Region, Philippines TeleTech Holdings, Inc. Full timeJob Summary:We're seeking an experienced Senior Manager, Workforce Management to join our team in Metro Manila, Philippines. As a key member of our leadership team, you'll be responsible for developing and implementing strategies that drive business results.About the Company:TTEC is a global leader in customer experience technology and services. Our mission...
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Workforce Optimization Lead
7 days ago
Manila, National Capital Region, Philippines TaskUs Full timeAbout TaskUs: As a global leader in outsourced digital services, we help fast-growing technology companies represent, protect, and grow their brands.Our teams work tirelessly to ensure that our clients receive exceptional customer experiences.We're looking for a skilled Workforce Planner to join our team and help us achieve our goals.Job...
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Workforce Operations Specialist
5 days ago
Manila, National Capital Region, Philippines Dexcom Full timeAbout DexcomDexcom is a pioneer in continuous glucose monitoring (CGM). Our mission is to empower people with diabetes to take control of their health. We're driven by thousands of passionate employees worldwide who are committed to listening, serving with integrity, and thinking big.We've already changed millions of lives, and we're ready to change millions...