Remote Workforce Manager Lead

7 days ago


Manila, National Capital Region, Philippines TeleTech Holdings, Inc. Full time

Job Summary:

We're seeking an experienced Senior Manager, Workforce Management to join our team in Metro Manila, Philippines. As a key member of our leadership team, you'll be responsible for developing and implementing strategies that drive business results.

About the Company:

TTEC is a global leader in customer experience technology and services. Our mission is to deliver amazing service and technology that humanizes business interactions.

Responsibilities:

  • Develop and implement strategies to drive business results.
  • Lead a remote team in Metro Manila, Philippines.
  • Support and motivate your team to ensure they're on track to meet goals.
  • Collaborate with the Director, Workforce Management to develop and implement strategies.

Requirements:

  • 3+ years of data analysis experience or equivalent experience.
  • Bachelor's Degree or equivalent.
  • Strong leadership and coaching skills.
  • Experience working in a fast-paced environment.
  • Ability to analyze data and make informed decisions.


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