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Workforce Optimization Lead

1 week ago

Manila, National Capital Region, Philippines TaskUs Full time

About TaskUs: As a global leader in outsourced digital services, we help fast-growing technology companies represent, protect, and grow their brands.

Our teams work tirelessly to ensure that our clients receive exceptional customer experiences.

We're looking for a skilled Workforce Planner to join our team and help us achieve our goals.

Job Description:

  • Coordinate with operations and clients to gather data related to forecasting and program requirements
  • Maintain accurate employee details, including availability, preferences, and skills
  • Prepare forecasts and plans to meet operational needs

Requirements:

  • BPO Operations background and at least 2 years of experience in Workforce Planning
  • High attention to detail, good analytical skills, and strong numerical literacy
  • Ability to communicate effectively with all levels of management