Workforce Services Senior Manager

Our company provides world-class outsourcing solutions across various industries, enabling businesses to operate efficiently and with agility.The Workforce Optimization Manager is responsible for creating and executing workforce strategies to maximize productivity and resource utilization across multiple global sites. This role demands a strategic thinker...

We are looking for a a dynamic and experienced Workforce Services Senior Manager to lead our team in delivering exceptional workforce solutions.Job Description/ Responsibilities-Overall management of the WFM account payables and QA cost structure and budget. -To support the Command Center leads for sales and RFP responses & responsible for supporting...

We are looking for a a dynamic and experienced Workforce Services Senior Manager to lead our team in delivering exceptional workforce solutions.Job Description/ Responsibilities-Overall management of the WFM account payables and QA cost structure and budget. -To support the Command Center leads for sales and RFP responses & responsible for supporting...

OverviewCapital One Philippines Support Services Corp. is a dynamic organization seeking an experienced Sr. Process Specialist, Workforce Management Skilling and Access Support. The ideal candidate will have a strong analytical background, with excellent communication skills and the ability to lead cross-functional teams.This role involves managing the...

Job SummaryWe are seeking a highly skilled Healthcare Workforce Manager Lead to join our team at GGIS Services. This is an excellent opportunity for an experienced professional to lead our workforce management efforts in the healthcare sector.The successful candidate will be responsible for managing daily operations, developing strategies to improve...

Job SummaryWe are seeking a skilled Workforce Operations Manager to join our team at VXI Global Holdings B.V. (Philippines). In this role, you will be responsible for ensuring Call Center Operations support is maintained within service level agreements for all Accounts.The ideal candidate will have 3-6 years of managerial experience in workforce management,...

About This RoleWe are seeking a highly skilled Workforce Analyst to join our team at Enshored Inc. As a Workforce Analyst, you will play a critical role in developing and implementing strategic workforce management approaches that drive excellence in service delivery.Key Responsibilities:Analyze workforce trends and projections to develop plans aligning with...

Job Summary:We're seeking an experienced Senior Manager, Workforce Management to join our team in Metro Manila, Philippines. As a key member of our leadership team, you'll be responsible for developing and implementing strategies that drive business results.About the Company:TTEC is a global leader in customer experience technology and services. Our mission...

About the RoleThe Workforce Assistant Manager is responsible for overseeing and developing a workforce management team that creates efficient schedules to handle workload and effectively manages real-time operations, communicating performance results.Key responsibilities include leading, developing, and coaching a team of workforce analysts and schedulers,...

Job SummaryA Real-Time Analyst (RTA) plays a crucial role in monitoring and managing real-time workforce performance to ensure service level goals are met.Key Responsibilities:Track call volumes, agent adherence, and queue statusesIdentify and address deviations to maintain operational efficiencyAdjust schedules, reallocate resources, and communicate with...

1565 - Workforce ManagementWe are seeking a highly motivated and detail-oriented Workforce Management Specialist to join our growing team. In this role, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity. You will be responsible for developing and implementing workforce...

1565 - Workforce ManagementWe are seeking a highly motivated and detail-oriented Workforce Management Specialist to join our growing team. In this role, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity. You will be responsible for developing and implementing workforce...

We are seeking a talented Software Developer - Eteam Workforce to join our team. As a key member of our organization, you will be responsible for developing high-quality software solutions using ServiceNow, specifically in the ITSM module. A strong background in JavaScript and a minimum of 2+ years of hands-on experience with ServiceNow development are...

About the PositionWe are looking for a highly skilled Workforce Development Specialist to join our team at Polystar General Services, Inc.This role involves designing and delivering training programs to enhance employee skills and knowledge.Develop and implement workforce development strategies to improve employee productivity and engagement.Design and...

YONDU INC. is seeking a skilled Workforce Resource Manager to optimize the efficiency and productivity of the technology workforce.About the Role:This role involves workforce planning, resource allocation, and performance analysis to ensure that technology efforts/projects are executed with precision and in alignment with organizational...

Support & Escalation Management:Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.Serve as the initial escalation contact for reporting inquiries and troubleshooting issues related to performance reports.Collaborate with the Workforce Management (WFM) team to...

WFM ManagerPosition: WFM ManagerExperience: 2-3 years of managerial experience in workforce management; healthcare experience is an advantageSalary: Php 90,000 - Php 110,000Location: Open to an sites in the Philippines; remote support for Davao; amenable to travel to Davao twice a monthBPO Experience: RequiredResponsibilities:Manage daily operations for...

Company OverviewCybalink Solutions is a leading outsourcing/offshoring company, dedicated to delivering exceptional workforce management solutions to clients in the engineering, construction, and mining industries.We are seeking a highly organized and detail-oriented Project Administrator to join our dynamic Workforce Management Team. In this role, you will...

Workforce Management Operations LeadShopee is a leading global consumer internet company. Our mission is to better the lives of individuals and businesses in our region with financial services through technology.About the Role:Collaborate closely with the WFM Head to drive projects and standard operating procedures forwardOversee workforce management,...

Job Overview:TTEC is seeking an experienced Senior Manager, Workforce Management to join our team in Metro Manila, Philippines. As a key member of our leadership team, you'll be responsible for developing and implementing strategies that drive business results.About the Team:You'll work closely with the Director, Workforce Management to develop and implement...