Workforce Operations Specialist

6 days ago


Manila, National Capital Region, Philippines Dexcom Full time
About Dexcom

Dexcom is a pioneer in continuous glucose monitoring (CGM). Our mission is to empower people with diabetes to take control of their health. We're driven by thousands of passionate employees worldwide who are committed to listening, serving with integrity, and thinking big.

We've already changed millions of lives, and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions.

Our Team

Our Workforce Management Professionals ensure that Dexcom has the necessary resources to support our patients effectively. We strive to exceed internal and external targets by leveraging our resources to meet business objectives.

Your Role

  • You will monitor and manage call, chat, and backoffice queues in real-time to ensure we meet business objectives.
  • You will generate and analyze interval-level reports, providing insights and recommendations to drive business growth.
  • You will manage real-time staffing using various levers to ensure we're close to required staffing levels.
  • You will play a key role in IT incident management and Application incident management, impacting our customers.
  • You will lead and participate in performance calls with our Operations team, providing analysis and recommendations.
  • You will support continuous improvement initiatives and work on process improvement projects.
  • You will use and maintain short-term forecasts, volume arrival patterns, and AHT trends to create daily schedules.

What Makes You Successful

  • You have knowledge of Genesys or other workforce management tools and call management systems.
  • You are proficient in Microsoft Suite, including Excel, Word, and PowerPoint.
  • You have excellent verbal and written communication skills.
  • You possess strong quantitative and analytical skills.
  • You have strong organizational and multi-tasking skills.
  • You must have 2-4 years of experience in workforce management.


  • Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full time

    Role Description:The Workforce Supervisor at eClerx Philippines, Inc. will be responsible for overseeing the day-to-day activities of the Workforce Management team. This includes providing excellent service, preparing and maintaining reports, plans, and recommendations for Operations, and developing strategies based on company policies to ensure success and...


  • Manila, National Capital Region, Philippines Capital One Philippines Support Services Corp. Full time

    Job DescriptionThe successful candidate will have a total of 18 months of experience in a call center operations environment. You will be responsible for assisting the Principal Process Specialist in managing the administration of Workforce Management functions.You will offer Workforce management-related consultation, leading and/or supporting the delivery...


  • Manila, National Capital Region, Philippines Vault Outsourcing OPC Full time

    Job DescriptionWe are seeking a highly skilled Workforce Planning Specialist to join our team at Vault Outsourcing OPC. The ideal candidate will possess a strong background in workforce planning administrative tasks and demonstrate the ability to manage ticketed requests efficiently.The successful candidate will be responsible for:Workforce Planning:Monitor...

  • Workforce Manager

    1 day ago


    Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full time

    Job Description:As a Workforce Supervisor at eClerx Philippines, Inc., you will oversee the day-to-day activities of the Workforce Management team. Your primary responsibility will be to provide excellent service while maintaining reports, plans, and recommendations for Operations. You will develop strategies based on company policies to ensure success and...


  • Manila, National Capital Region, Philippines VXI Global Holdings B.V. (Philippines) Full time

    Job SummaryWe are seeking a skilled Workforce Operations Manager to join our team at VXI Global Holdings B.V. (Philippines). In this role, you will be responsible for ensuring Call Center Operations support is maintained within service level agreements for all Accounts.The ideal candidate will have 3-6 years of managerial experience in workforce management,...


  • Manila, National Capital Region, Philippines Qualfon Corporation Full time

    Job SummaryWe are looking for a highly skilled Workforce Management Specialist to join our team. In this role, you will be responsible for managing the workforce across multiple locations to ensure optimal performance.Key ResponsibilitiesMonitor and manage intraday staffing levelsManage staff levels across multiple serversDevelop and implement strategies to...

  • Workforce Management

    3 weeks ago


    Manila, National Capital Region, Philippines Neksjob Corporation Full time

    1565 - Workforce ManagementWe are seeking a highly motivated and detail-oriented Workforce Management Specialist to join our growing team. In this role, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity. You will be responsible for developing and implementing workforce...

  • Workforce Management

    2 weeks ago


    Manila, National Capital Region, Philippines Neksjob Corporation Full time

    1565 - Workforce ManagementWe are seeking a highly motivated and detail-oriented Workforce Management Specialist to join our growing team. In this role, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity. You will be responsible for developing and implementing workforce...


  • Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full time

    About the Role:eClerx Philippines, Inc. is seeking a highly skilled Workforce Supervisor to join our team. In this role, you will be responsible for overseeing the day-to-day activities of the Workforce Management team. Your primary focus will be on providing excellent service while preparing and maintaining reports, plans, and recommendations for...


  • Manila, National Capital Region, Philippines VXI Global Solutions Full time

    Workforce Operations ManagerCompany Overview:VXI Global Solutions is a leading provider of outsourcing and offshoring consulting services. We empower local communities across entire regions by creating meaningful livelihoods and supporting truly sustainable growth.Job Description:The Senior Workforce Manager will be responsible for the day-to-day execution...

  • Team Lead

    1 day ago


    Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full time

    Job Overview:eClerx Philippines, Inc. is a leading provider of business process outsourcing solutions. We are currently seeking a qualified Workforce Supervisor to join our team. In this role, you will be responsible for managing the day-to-day activities of the Workforce Management team. Your primary objective will be to provide excellent service while...


  • Manila, National Capital Region, Philippines Medical Center Trading Corporation Full time

    Job Description:At Medical Center Trading Corporation, we are looking for a Workforce Management Specialist to lead our Performance Improvement initiatives. As Workforce Management Specialist, you will be responsible for ensuring compliance with government-mandated contributions and regulations, evaluating performance, and identifying areas for improvement....


  • Manila, National Capital Region, Philippines Polystar General Services, Inc. Full time

    About the PositionWe are looking for a highly skilled Workforce Development Specialist to join our team at Polystar General Services, Inc.This role involves designing and delivering training programs to enhance employee skills and knowledge.Develop and implement workforce development strategies to improve employee productivity and engagement.Design and...


  • Manila, National Capital Region, Philippines RCL REGIONAL OPERATING HEADQUARTERS Full time

    About the RoleThe Workforce Planning team at RCL REGIONAL OPERATING HEADQUARTERS seeks a skilled Data Analyst to join their team.This role involves working closely with the HR Operations/Workforce Planning team to provide analytics expertise and execute various initiatives.Works in a collaborative team environment providing the analytics expertise for the...


  • Manila, National Capital Region, Philippines ESOL IT SERVICES INC. Full time

    Job Summary:We are seeking a skilled and experienced workforce manager to lead our team in the contact center environment. The ideal candidate will oversee workforce operations, drive continuous improvement, and provide excellent leadership. This role requires strong technical expertise, exceptional communication skills, and a keen eye for detail.Key...


  • Manila, National Capital Region, Philippines Capital One Philippines Support Services Corp. Full time

    OverviewCapital One Philippines Support Services Corp. is a dynamic organization seeking an experienced Sr. Process Specialist, Workforce Management Skilling and Access Support. The ideal candidate will have a strong analytical background, with excellent communication skills and the ability to lead cross-functional teams.This role involves managing the...


  • Manila, National Capital Region, Philippines Security Bank Corporation Full time

    About the RoleAs a Workforce Analyst, you will be responsible for analyzing and forecasting workforce needs to ensure efficient staffing levels, scheduling, and resource allocation.Main duties include monitoring staff attendance, writing and delivering reports, ensuring daily staff coverage, adhering to schedules, observing attendance incidents, and...


  • Manila, National Capital Region, Philippines IBEX Global Solutions (Philippines) Inc. Full time

    Job Description:The Operations Workforce Planner is responsible for maintaining hiring plans, developing rolling forecasts, generating schedules, and managing rosters on a weekly basis. The focus is to provide guidance on staffing levels needed by each program to achieve client metrics while balancing internal productivity goals.Key Responsibilities:Maintain...

  • Workforce Analyst

    3 hours ago


    Manila, National Capital Region, Philippines HGS Offshore Staffing Solutions (HGS OSS) Full time

    Workforce Analyst (Remote, Morning Shift) - Can Start ASAPThe staff is responsible for optimizing workforce utilization, ensuring effective scheduling, and maintaining a balance between operational efficiency and employee satisfaction within Consumer and Enterprise. The ideal candidate will have experience in workforce planning, real-time management, and...


  • Manila, National Capital Region, Philippines Trinity Workforce Solutions Inc. Full time

    Job OverviewPlease be advised that this is a contractual job for 6 months, allowing us to assess your skills in managing employee reimbursement and cash advances. As an Accounts Payable Specialist at Trinity Workforce Solutions Inc., you will play a crucial role in ensuring timely and accurate processing of reimbursement and CA requests.