Customer Experience Specialist

18 hours ago

Paranaque City, Calabarzon, Philippines beBeeSupport Full time $45,000 - $65,000
About the Role

We are seeking an experienced Support Advocate to join our global team. As a key member of our customer support function, you will be responsible for delivering exceptional customer service and resolving complex issues in a timely manner.

The ideal candidate will have a strong background in customer support, with excellent communication and problem-solving skills. You will be able to work autonomously, but also as part of a collaborative team, providing support and guidance to colleagues when needed.

Key Responsibilities
  • Provide world-class customer support through various channels, including email, phone, and live chat
  • Resolving complex technical issues and escalating them to senior teams when necessary
  • Maintain accurate and detailed records of customer interactions and resolutions
  • Develop and maintain knowledge base resources to improve the overall customer experience
  • Collaborate closely with cross-functional teams, including development and marketing, to ensure seamless integration of products and services
Requirements
  • Bachelor's degree in Computer Science or related field
  • Minimum 2 years of experience in customer support or related role
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a fast-paced environment
  • Proficiency in using computer software systems, such as Zapier, Slack, Zoom, Loom, Client Success, Google Work, Atlassian, Intercom
What We Offer
  • A competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a talented team of professionals

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