Speech Analytics Insights Consultant

1 week ago


Taguig, National Capital Region, Philippines Ayuda Business Management Solution Inc. Full time

About Ayuda Business Management Solution Inc.

Ayuda Business Management Solution Inc. is a dynamic and innovative organization that provides cutting-edge solutions to businesses across various industries.

Salary Information

The salary for this position is estimated to be around $85,000 - $115,000 per annum, depending on location and experience.

Job Description

We are seeking a skilled Speech Analytics Specialist to join our team. As a key member of our analytics team, you will play a crucial role in analyzing customer interactions and identifying areas for improvement.

Required Skills and Qualifications

  • Minimum of 3 years of experience in speech analytics, speech data analysis, or a related field.
  • Experience with natural language processing (NLP) and experience on at least one speech analytics platform (e.g., Genesys, Verint, NICE, CallMiner).
  • Experience in the Customer Service / Customer Care industry.
  • Bachelor's degree in any discipline.

Benefits

At Ayuda Business Management Solution Inc., we offer a comprehensive benefits package that includes health insurance, retirement plans, and paid time off.

Others

We value diversity and inclusion in our workplace and strive to create an environment where everyone feels welcome and supported.



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