Conversational Insights Specialist

1 week ago


Taguig, National Capital Region, Philippines Neksjob Corporation Full time

At Neksjob Corporation, we are seeking a highly skilled Conversational Insights Specialist to join our team. As a key member of our organization, you will play a crucial role in driving business growth through the effective analysis and implementation of speech analytics technology.

About the Role

This is an exciting opportunity for a motivated and experienced professional to lead our speech analytics initiatives. You will be responsible for implementing and maintaining our speech analytics software, developing and managing speech analytics models and call categorization schemes, and ensuring the integrity and quality of data within the system.

In addition to these responsibilities, you will also analyze large volumes of call data to identify trends, patterns, and insights, generate reports and dashboards to communicate findings to stakeholders, and provide actionable recommendations to improve customer service, sales, and compliance based on analysis.

Key Responsibilities
  • Implement and maintain speech analytics software to drive business insights and improvements
  • Develop and manage speech analytics models and call categorization schemes to ensure accuracy and relevance
  • Analyze large volumes of call data to identify trends, patterns, and insights
  • Generate reports and dashboards to communicate findings to stakeholders
  • Provide actionable recommendations to improve customer service, sales, and compliance based on analysis
Requirements

To be successful in this role, you will need to have a minimum of 3 years of experience in speech analytics, speech data analysis, or a related field. Experience with natural language processing (NLP) and familiarity with speech analytics platforms such as Genesys, Verint, NICE, or CallMiner is essential. Additionally, you should have experience working in the Customer Service/Customer Care industry.

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, along with a comprehensive benefits package and opportunities for professional growth and development.



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