Conversation Insights Analyst
1 day ago
We are a staffing solutions company dedicated to providing top talent to various industries.
Job Title: Conversation Insights AnalystEstimated Salary: 450,000 - 600,000 PHP per annum
Job DescriptionThis role is responsible for leveraging speech analytics technology to analyze customer interactions and derive actionable insights. The successful candidate will work closely with the Customer Operations Transformation team to understand their needs and provide tailored analytics solutions.
Main Responsibilities:- Speech Analytics Implementation & Maintenance
- Configure and maintain speech analytics software to ensure high-quality data within the system.
- Develop and manage speech analytics models and call categorization schemes to enhance accuracy and relevance.
- Data Analysis & Insight Generation
- Analyze large volumes of call data to identify trends, patterns, and insights that can improve customer service, sales, and compliance.
- Generate reports and dashboards to communicate findings to stakeholders and provide actionable recommendations.
- Cross-Functional Collaboration
- Work closely with Service Delivery, Quality, and Training teams to understand their needs and provide tailored analytics solutions.
- Participate in strategy meetings to align speech analytics objectives with business goals.
- Continuous Improvement
- Monitor and refine speech analytics processes and models to enhance accuracy and relevance.
- Stay updated with the latest trends and advancements in speech analytics technology.
- Training & Support
- Train team members and stakeholders on how to use speech analytics tools and interpret the results.
- Minimum of 3 years of experience in speech analytics, speech data analysis, or a related field.
- Experience with natural language processing (NLP) and experience on at least one speech analytics platform (e.g., Genesys, Verint, NICE, CallMiner).
- Experience in the Customer Service / Customer Care industry.
- Bachelor's degree in any discipline.
- Project/Team Location: Taguig, Uptown Bonifacio Tower 3.
- Project Shift Schedule: Mid Shift.
- Project Rest Day: Weekends Off.
-
Conversational Insights Analyst
4 weeks ago
Taguig, National Capital Region, Philippines Neksjob Full timeNeksjob is seeking a skilled Conversational Insights Analyst.About the Role:We are looking for an experienced professional to join our team as a Conversational Insights Analyst. This role is perfect for someone who has a passion for analyzing large volumes of call data and extracting valuable insights that drive business decisions.Responsibilities:-...
-
Conversational Insights Analyst
4 weeks ago
Taguig, National Capital Region, Philippines Neksjob Full timeWe are seeking a highly skilled and detail-oriented Conversational Insights Analyst to join our Data&AI org at Neksjob. The successful candidate will be responsible for leveraging speech analytics technology to analyze customer interactions and derive actionable insights.About the RoleThis is a unique opportunity to work with our Customer Operations...
-
Conversational Insights Specialist
1 week ago
Taguig, National Capital Region, Philippines Neksjob Corporation Full timeAt Neksjob Corporation, we are seeking a highly skilled Conversational Insights Specialist to join our team. As a key member of our organization, you will play a crucial role in driving business growth through the effective analysis and implementation of speech analytics technology.About the RoleThis is an exciting opportunity for a motivated and experienced...
-
Data Insights Analyst
4 weeks ago
Taguig, National Capital Region, Philippines Hunter's Hub, Inc. Full timeHunter's Hub, Inc. Seeks Data Insights AnalystIn the role of Data Insights Analyst at Hunter's Hub, Inc., you will transform raw data into meaningful information that guides business strategies. Your expertise in data analysis will drive business decisions by providing clear insights into performance metrics.As a key member of our team, you will be...
-
Expert Voice Insights Analyst
1 week ago
Taguig, National Capital Region, Philippines Neksjob Full timeJob Title: Expert Voice Insights AnalystAbout NeksjobNeksjob is a leading company in the field of customer operations transformation, leveraging cutting-edge technology to drive business growth.Salary: ₱850,000 - ₱1,200,000 per yearJob DescriptionWe are seeking an experienced Speech Analytics Specialist to join our Data&AI org. The ideal candidate will...
-
Chief Business Insights Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Hunter's Hub, Inc. Full timeAt Hunter's Hub, Inc., we are seeking an experienced Data Analyst to join our team. As a key member of our data analysis department, you will play a critical role in turning data into actionable insights that drive business decisions.About the RoleWe are offering a competitive salary of $85,000 - $110,000 per year, depending on experience, plus benefits...
-
Data Analyst
17 hours ago
Taguig, National Capital Region, Philippines Hunter's Hub, Inc. Full timeJob Description:Hunter's Hub, Inc. is seeking a highly skilled Data Analyst to join our team. As a key member of our organization, you will play a critical role in driving business decisions through data-driven insights.About the Role:We are looking for a talented Data Analyst to analyze complex data sets and identify key trends and insights that drive...
-
Taguig, National Capital Region, Philippines Funtomato Consultancy Full timeWe are seeking a highly skilled and experienced Strategic Casino Gaming Market Insights Analyst to join our team at Funtomato Consultancy.About the RoleThis is a full-time position that requires the candidate to have strong analytical and problem-solving skills, as well as excellent communication skills with the ability to translate complex data findings...
-
Data Insights Analyst for Neksjob
1 week ago
Taguig, National Capital Region, Philippines Neksjob Full timeAbout NeksjobNeksjob is a forward-thinking organization that seeks highly skilled professionals to drive its growth and success.Job SummaryWe are looking for an exceptional Data Insights Analyst to join our team. As a key member of our data analytics unit, you will be responsible for analyzing large volumes of call data to identify trends, patterns, and...
-
Data Insights Specialist
6 days ago
Taguig, National Capital Region, Philippines Hunter's Hub Incorporated Full timeJob SummaryWe are seeking a skilled Data Analyst to join our team at Hunter's Hub Incorporated. As a Data Analyst, you will be responsible for extracting valuable insights from data and driving business decisions.Key Responsibilities:Data Transformation: Convert raw data into actionable information to inform business strategies.Lifecycle Analysis: Oversee...
-
Data Insights Analyst
3 weeks ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeOverviewWe are seeking a highly skilled Data Insights Analyst to join our TASQ Staffing Solutions team in Taguig, Uptown Bonifacio Tower 3. This role will involve leveraging speech analytics technology to analyze customer interactions and derive actionable insights.ResponsibilitiesSpeech Analytics Implementation & MaintenanceConfigure and maintain speech...
-
Business Insights Professional
1 month ago
Taguig, National Capital Region, Philippines Hunter's Hub Incorporated Full timeData Analysis Role at Hunter's Hub IncorporatedAt Hunter's Hub Incorporated, we are seeking a skilled Data Analyst to join our team. In this role, you will be responsible for gathering data from primary and secondary sources, ensuring the upkeep of databases and data systems. You will detect, examine, and decode trends or patterns within intricate datasets,...
-
Data Insights Analyst
1 week ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeOverviewTASQ Staffing Solutions seeks a skilled Data Insights Analyst to join our Customer Operations Transformation team, leveraging speech analytics technology to analyze customer interactions and drive business outcomes.Job DescriptionWe are looking for an experienced professional with a strong background in speech data analysis and natural language...
-
Data Insights Specialist
1 month ago
Taguig, National Capital Region, Philippines Hunter's Hub Inc. Full timeData Analyst PositionAt Hunter's Hub Inc., our goal is to empower our team with top-notch data analysis skills. As a Data Analyst, you will be responsible for converting raw data into meaningful information, guiding business strategies, and identifying areas for improvement.Data Analysis ResponsibilitiesData Transformation: Turn raw data into actionable...
-
Data Insights Team Lead
4 weeks ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeJob Title: Data Insights Team LeadLocation: Market Market, Taguig, PhilippinesOverviewAs a key member of our team, you will play a vital role in driving business growth through data-driven insights. Our company, Gratitude Philippines, seeks an experienced professional to lead our data analysis efforts.About the RoleWe are looking for a highly skilled and...
-
Lead Data Insights Specialist
3 weeks ago
Taguig, National Capital Region, Philippines Hunter's Hub Incorporated Full timeHunter's Hub Incorporated is seeking a skilled Data Analyst to join our team. As a key member of our data-driven organization, you will play a crucial role in unlocking business insights and driving strategic decision-making.About the RoleWe are offering a competitive salary of $85,000 per year for this position.In this role, you will be responsible for...
-
Data Analyst
1 month ago
Taguig, National Capital Region, Philippines Hunter's Hub Incorporated Full timeAt Hunter's Hub Incorporated, we are looking for a Data Analyst to join our team. As a Data Analyst, you will be responsible for turning data into information, information into insight, and insight into business decisions. You will conduct full lifecycle analysis to include requirements, activities, and design. Data analysts will develop analysis and...
-
Market Research and Insights Specialist
1 week ago
Taguig, National Capital Region, Philippines JKILC Full timeWe are seeking a highly skilled Market Research Analyst to join our team at JKILC, a leading BPO company in the Philippines. The ideal candidate will have a strong background in market research and analysis, with experience in data visualization and collection.Company OverviewJKILC is a 28-year-old BPO company that offers a range of services, including...
-
Strategic Business Insights Analyst
4 weeks ago
Taguig, National Capital Region, Philippines Neksjob Full timeCompany Overview: Neksjob is a dynamic consulting environment that values cross-cultural competence and business acumen.Salary: $80,000 - $110,000 per annum, based on location and experience.Job Description: We are seeking an Enterprise Performance Analyst to join our team. As a key member of our organization, you will be responsible for providing strong...
-
Senior Business Analyst
2 months ago
Taguig, National Capital Region, Philippines Neksjob Corporation Full timeJob Title: Senior Business Analyst - Wealth Platform About the Role: We are seeking a highly skilled Senior Business Analyst to join our team at Neksjob Corporation. As a Senior Business Analyst, you will play a key role in the implementation of our core banking system, designing and writing reports for various clients' needs, building interfaces between...