Data Analytics Expert for Customer Insights
4 weeks ago
Neksjob Corporation is seeking a highly skilled Data Analytics Expert to join our team. This role plays a crucial part in unlocking customer insights through speech analytics, driving business growth and improvement.
About the RoleWe are looking for an experienced professional with a strong background in speech analytics, natural language processing (NLP), and data analysis. The successful candidate will be responsible for implementing and maintaining speech analytics software, developing and managing speech analytics models and call categorization schemes, and ensuring the integrity and quality of data within the system.
Key Responsibilities- Data Analysis & Insight Generation: Analyze large volumes of call data to identify trends, patterns, and insights that inform business decisions.
- Cross-Functional Collaboration: Work closely with Service Delivery, Quality, Training teams to understand their needs and provide tailored analytics solutions that align with business objectives.
- Continuous Improvement: Monitor and refine speech analytics processes and models to enhance accuracy and relevance, staying updated with the latest trends and advancements in speech analytics technology.
- Training & Support: Train team members and stakeholders on how to use speech analytics tools and interpret the results.
To be successful in this role, you should have a minimum of 3 years of experience in speech analytics, speech data analysis, or a related field. You should also have experience with NLP and at least one speech analytics platform (e.g., Genesys, Verint, NICE, CallMiner). Additionally, experience in the Customer Service / Customer Care industry and a Bachelor's degree in any discipline are preferred.
What We OfferIn addition to a competitive salary of $120,000 - $180,000 per year, we offer a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.
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