Speech Analytics Expert

17 hours ago


Taguig, National Capital Region, Philippines Ayuda Business Management Solution Inc. Full time
Ayuda Business Management Solution Inc. is seeking a highly skilled Speech Analytics Expert to join our team. As a Speech Analytics Expert, you will be responsible for leveraging your expertise in speech analytics and natural language processing to drive business growth and customer satisfaction.

About the Role:
This is a full-time position that requires a minimum of 3 years of experience in speech analytics, speech data analysis, or a related field. The ideal candidate will have experience working with speech analytics platforms such as Genesys, Verint, NICE, and CallMiner. Additionally, they should have a strong understanding of customer service and customer care principles.

Key Responsibilities:
  • Analyze large datasets of customer interactions to identify trends and insights
  • Develop and implement predictive models to forecast customer behavior
  • Collaborate with cross-functional teams to integrate findings into business decisions

What We Offer:
A competitive salary range of $80,000 - $110,000 per year, depending on experience. Our company also offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program.

Education Requirements:
A Bachelor's degree in any discipline. While a degree in a quantitative field such as mathematics or statistics is preferred, we welcome applicants from all academic backgrounds.

Why Work at Ayuda Business Management Solution Inc.? We are a dynamic and growing company that values innovation and customer satisfaction. Our team is passionate about using technology to drive business growth and improve customer experiences. If you are a motivated and detail-oriented individual who is passionate about speech analytics and customer service, we encourage you to apply for this exciting opportunity.

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