Speech Analytics Expert
17 hours ago
About the Role:
This is a full-time position that requires a minimum of 3 years of experience in speech analytics, speech data analysis, or a related field. The ideal candidate will have experience working with speech analytics platforms such as Genesys, Verint, NICE, and CallMiner. Additionally, they should have a strong understanding of customer service and customer care principles.
Key Responsibilities:
- Analyze large datasets of customer interactions to identify trends and insights
- Develop and implement predictive models to forecast customer behavior
- Collaborate with cross-functional teams to integrate findings into business decisions
What We Offer:
A competitive salary range of $80,000 - $110,000 per year, depending on experience. Our company also offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program.
Education Requirements:
A Bachelor's degree in any discipline. While a degree in a quantitative field such as mathematics or statistics is preferred, we welcome applicants from all academic backgrounds.
Why Work at Ayuda Business Management Solution Inc.? We are a dynamic and growing company that values innovation and customer satisfaction. Our team is passionate about using technology to drive business growth and improve customer experiences. If you are a motivated and detail-oriented individual who is passionate about speech analytics and customer service, we encourage you to apply for this exciting opportunity.
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