Technical Speech Data Analyst
4 days ago
**About the Role:**
We are seeking a skilled Technical Speech Data Analyst to join our team at TASQ Staffing Solutions.
About the Position:
- This is a full-time position working in Taguig, Uptown Bonifacio Tower 3, with a mid shift schedule and weekends off.
Key Responsibilities:
- Leverage speech analytics technology to analyze customer interactions and derive actionable insights to improve customer service, sales, and compliance.
- Configure and maintain speech analytics software, develop and manage speech analytics models and call categorization schemes, ensuring data integrity and quality within the system.
- Analyze large volumes of call data to identify trends, patterns, and insights, generating reports and dashboards to communicate findings to stakeholders, providing actionable recommendations to enhance customer experience.
- Collaborate closely with Service Delivery, Quality, Training teams to understand their needs and provide tailored analytics solutions, participating in strategy meetings to align speech analytics objectives with business goals.
- Monitor and refine speech analytics processes and models to enhance accuracy and relevance, staying updated with the latest trends and advancements in speech analytics technology.
- Train team members and stakeholders on how to use speech analytics tools and interpret results.
Requirements and Qualifications:
- A minimum of 3 years of experience in speech analytics, speech data analysis, or a related field.
- Experience with natural language processing (NLP) and at least one speech analytics platform (e.g., Genesys, Verint, NICE, CallMiner).
- Background in Customer Service / Customer Care industry.
- Bachelor's degree in any discipline.
Benefits and Compensation:
- The estimated annual salary for this role is PHP 1,500,000 - PHP 2,000,000 depending on qualifications and experience.
What We Offer:
- A dynamic and collaborative work environment.
- Ongoing training and professional development opportunities.
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