Data Insights Analyst for Neksjob
1 month ago
Neksjob is a forward-thinking organization that seeks highly skilled professionals to drive its growth and success.
Job SummaryWe are looking for an exceptional Data Insights Analyst to join our team. As a key member of our data analytics unit, you will be responsible for analyzing large volumes of call data to identify trends, patterns, and insights that can help us improve customer service, sales, and compliance.
About the RoleThe ideal candidate will have a strong background in speech analytics implementation and maintenance, as well as experience in data analysis and insight generation. You will work closely with our Service Delivery, Quality, and Training teams to understand their needs and provide tailored analytics solutions. Additionally, you will participate in strategy meetings to align speech analytics objectives with business goals.
Key Responsibilities- Analyze large volumes of call data to identify trends, patterns, and insights that can help us improve customer service, sales, and compliance.
- Develop and manage speech analytics models and call categorization schemes to ensure the integrity and quality of data within the system.
- Configure and maintain speech analytics software to meet the evolving needs of our business.
- Generate reports and dashboards to communicate findings to stakeholders and provide actionable recommendations for improvement.
- Collaborate with cross-functional teams to develop and implement analytics solutions that meet their needs and align with business objectives.
To succeed in this role, you will need:
- A strong background in speech analytics implementation and maintenance.
- Experience in data analysis and insight generation, including proficiency in statistical modeling and data visualization tools.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- Strong problem-solving skills, with the ability to analyze complex data sets and identify meaningful insights.
We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience. In addition, we provide a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
About the SalaryThe estimated annual salary for this position is $90,000, based on industry standards and location. Please note that this figure is subject to change and may vary based on individual qualifications and experience.
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