Data Insights Analyst
5 days ago
Overview
- We are seeking a highly skilled Data Insights Analyst to join our TASQ Staffing Solutions team in Taguig, Uptown Bonifacio Tower 3. This role will involve leveraging speech analytics technology to analyze customer interactions and derive actionable insights.
Responsibilities
- Speech Analytics Implementation & Maintenance
- Configure and maintain speech analytics software to ensure the integrity and quality of data within the system.
- Develop and manage speech analytics models and call categorization schemes to enhance accuracy and relevance.
- Data Analysis & Insight Generation
- Analyze large volumes of call data to identify trends, patterns, and insights that drive business growth.
- Generate reports and dashboards to communicate findings to stakeholders and provide actionable recommendations to improve customer service, sales, and compliance.
- Cross-Functional Collaboration
- Work closely with Service Delivery, Quality, Training teams to understand their needs and provide tailored analytics solutions.
- Participate in strategy meetings to align speech analytics objectives with business goals.
- Continuous Improvement
- Monitor and refine speech analytics processes and models to stay updated with the latest trends and advancements in speech analytics technology.
- Stay current on industry best practices and emerging technologies to enhance analytics capabilities.
- Training & Support
- Train team members and stakeholders on how to use speech analytics tools and interpret results effectively.
Skills and Qualifications
- Minimum of 3 years of experience in speech analytics, speech data analysis, or a related field.
- Experience with natural language processing (NLP) and at least one speech analytics platform (e.g., Genesys, Verint, NICE, CallMiner).
- Experience in Customer Service / Customer Care industry.
- Education: Bachelor's degree in any discipline.
Benefits
- This role offers an estimated salary of PHP 180,000 - PHP 220,000 per year, depending on experience and qualifications.
Other Information
- Project Shift Schedule: Mid Shift.
- Project Rest Day: Weekends Off.
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