Speech Analytics Specialist

2 weeks ago


Taguig, National Capital Region, Philippines Neksjob Corporation Full time
Job Description

Neksjob Corporation is seeking a highly skilled Speech Analytics Specialist - Insights Driven to join our team.

The ideal candidate will have a strong background in speech analytics, data analysis, and customer experience.

Key Responsibilities:

• Configure and maintain speech analytics software to ensure data integrity and quality.

• Develop and manage speech analytics models and call categorization schemes to improve call data analysis.

• Analyze large volumes of call data to identify trends, patterns, and insights, and generate reports and dashboards to communicate findings to stakeholders.

• Provide actionable recommendations to improve customer service, sales, and compliance based on analysis.

• Collaborate with cross-functional teams to understand their needs and provide tailored analytics solutions.

• Stay updated with the latest trends and advancements in speech analytics technology.

Requirements:

• Minimum of 3 years of experience in speech analytics, speech data analysis, or a related field.

• Experience with natural language processing (NLP) and experience on at least speech analytics platforms (e.g., Genesys, Verint, NICE, CallMiner).

• Experience in Customer Service / Customer Care industry.

• Bachelor's degree in any discipline.

We value diversity and inclusion in our organization and encourage applications from qualified candidates.

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