Intelligent Insights Expert

5 days ago


Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time
About the Role

We are seeking a highly skilled Intelligent Insights Expert to join our Customer Operations Transformation team, within its Data & AI org. The successful candidate will be responsible for leveraging speech analytics technology to analyze customer interactions and derive actionable insights.

Key Responsibilities
  • Speech Analytics Implementation & Maintenance
    • Configure and maintain speech analytics software, ensuring seamless data integration and model accuracy.
    • Develop and manage speech analytics models and call categorization schemes to optimize results.
    • Guarantee the integrity and quality of data within the system, adhering to industry standards.
  • Data Analysis & Insight Generation
    • Analyze large volumes of call data to identify trends, patterns, and valuable insights that inform business decisions.
    • Generate reports and dashboards to effectively communicate findings to stakeholders, empowering them with data-driven knowledge.
    • Provide actionable recommendations to enhance customer service, sales, and compliance, aligning with business objectives.
  • Cross-Functional Collaboration
    • Work closely with Service Delivery, Quality, and Training teams to understand their needs and deliver tailored analytics solutions that meet their requirements.
    • Participate in strategy meetings to synchronize speech analytics objectives with business goals, driving collective success.
  • Continuous Improvement
    • Monitor and refine speech analytics processes and models to continually improve accuracy and relevance, staying ahead of industry benchmarks.
    • Stay updated with the latest trends and advancements in speech analytics technology, ensuring the organization remains at the forefront of innovation.
  • Training & Support
    • Train team members and stakeholders on how to utilize speech analytics tools and interpret the results, fostering a culture of data-driven decision-making.
About Us

TASQ Staffing Solutions is dedicated to delivering exceptional staffing services, connecting top talent with innovative companies like yours. We're passionate about helping businesses succeed through strategic hiring and people development.

Requirements
  • Minimum of 3 years of experience in speech analytics, speech data analysis, or a related field.
  • Experience with natural language processing (NLP) and proficiency in at least one speech analytics platform (e.g., Genesys, Verint, NICE, CallMiner).
  • Experience in the Customer Service / Customer Care industry, with a deep understanding of its challenges and opportunities.
  • Bachelor's degree in any discipline, with a strong foundation in analytics, computer science, or a related field.
Benefits

As an Intelligent Insights Expert at TASQ Staffing Solutions, you can expect:

  • A competitive salary range of $80,000 - $110,000 per year, based on experience and qualifications.
  • A dynamic work environment that fosters collaboration, creativity, and growth.
  • Ongoing training and development opportunities to enhance your skills and stay up-to-date with industry trends.
  • A chance to work with a talented team of professionals who share your passion for analytics and innovation.


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