Technical Support Engineer

1 month ago


Makati City, National Capital Region, Philippines Hunters hub Incorporated Full time

We are seeking a skilled Technical Support Engineer to join our team at Hunters hub Incorporated. This is an exciting opportunity for individuals with expertise in L1 Support and Azure Synapse/Asure Data Factory to work on complex technical issues.

Salary Range: ₱800,000 - ₱1,200,000 per annum

About the Role

This Technical Support Engineer role involves providing exceptional technical support to customers and internal stakeholders, resolving technical issues efficiently, and collaborating with cross-functional teams to deliver quality solutions.

Responsibilities:
  • Provide timely and effective technical support to customers via phone, email, or other communication channels.
  • Analyze complex technical issues, identify root causes, and develop innovative solutions.
  • Collaborate with development teams to resolve technical issues and implement new features.
  • Develop and maintain documentation, knowledge bases, and other resources to ensure smooth customer support operations.
  • Stay up-to-date with industry trends, technologies, and best practices to enhance technical expertise.
Requirements

To succeed in this role, you will need:

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • At least 2 years of experience in L1 Support or a related technical support role.
  • Proficiency in Azure Synapse/Asure Data Factory, with hands-on experience in developing and troubleshooting SQL queries.
  • Familiarity with IT service management tools and ticketing systems (e.g., ServiceNow, Jira, Azure DevOps).
  • Excellent problem-solving skills, attention to detail, and ability to work well under pressure.
  • Strong communication and interpersonal skills, with a customer-focused attitude.

Benefits: Competitive salary, comprehensive health insurance, retirement plan, and opportunities for professional growth and development.



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