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Technical Support Specialist

2 months ago

Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full time
Technical Support Role Overview

At Hunter's Hub Incorporated, we are seeking a skilled Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support of our company systems and applications.

Key Responsibilities:
Troubleshoot and resolve technical issues in a timely and effective manner.
Coordinate with various stakeholders, including technology partners and internal teams, to ensure prompt resolution of support tickets.
Work closely with the company's IT group and technology partners to ensure seamless support delivery.

Requirements:
At least 3 years of experience in technical support, with a focus on mobile applications or digital banking.
Strong knowledge of ticketing systems, problem management, and incident resolution processes.
Excellent communication, analytical, and problem-solving skills.
Ability to manage multiple priorities and work effectively under pressure.

Preferred Qualifications:
ITIL Foundation Certification
Certified Support Professional (CSP)
Certified Help Desk Professional (CHDP)

Language: English