Mobile Applications Technical Support Specialist
2 days ago
We are seeking a highly skilled Mobile Applications Technical Support Specialist to join our team at Hunter's Hub, Inc.
About the RoleThis is a unique opportunity to work with our cutting-edge mobile application and provide top-notch technical support to our customers.
Job DescriptionThe successful candidate will be responsible for troubleshooting and resolving technical issues related to our mobile application, working closely with our technology partners and internal teams to ensure prompt and effective resolution of support tickets.
Key Responsibilities:- Provide timely and effective technical support to customers via various communication channels
- Troubleshoot and resolve complex technical issues related to our mobile application
- Collaborate with cross-functional teams, including technology partners and internal stakeholders, to resolve support tickets
- Develop and maintain in-depth knowledge of our mobile application and its associated systems
To succeed in this role, you will need:
- At least 3 years of experience in technical support, with a focus on mobile applications or digital banking
- Strong knowledge of ticketing systems, problem management, and incident resolution processes
- Experience working with technology partners and cross-functional teams
- Excellent communication, analytical, and problem-solving skills
- Ability to manage multiple priorities and work effectively under pressure
Our estimated salary range for this role is between $60,000 and $80,000 per annum, depending on your level of experience and qualifications.
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