Senior Technical Support Specialist

1 month ago


Makati City, National Capital Region, Philippines Hunter's Hub, Inc. Full time

We are seeking a highly skilled Senior Technical Support Specialist to join our team at Hunter's Hub, Inc. in providing exceptional technical support for the Chinabank mobile application.

About the Role

This is an exciting opportunity to work closely with technology partners and internal teams to ensure prompt and effective resolution of support tickets.

Responsibilities
  • Provide technical support for the Chinabank mobile application, troubleshooting and resolving technical issues
  • Coordinate with various stakeholders, including technology partners and internal teams
  • Evaluate and improve technical support processes to enhance customer satisfaction
Requirements
  • At least 3 years of experience in technical support, with a focus on mobile applications or digital banking
  • Strong knowledge of ticketing systems, problem management, and incident resolution processes
  • Excellent communication, analytical, and problem-solving skills
  • Ability to manage multiple priorities and work effectively under pressure

The estimated salary for this role is $65,000 - $85,000 per annum, based on industry standards and location.

If you have a passion for delivering top-notch technical support and working collaboratively with cross-functional teams, we encourage you to apply for this exciting opportunity.



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