Technical Support Office Specialist
2 months ago
Job Summary:
Responsible for delivering high-quality technical support for the Chinabank mobile application. This involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring exceptional customer satisfaction.
Key Responsibilities:
- Provide prompt and effective technical support for the Chinabank mobile application
- Collaborate with technology partner Backbase, the bank's IT group PCCI, and other internal teams to resolve support tickets
- Apply strong analytical and problem-solving skills to troubleshoot and resolve technical issues
- Ensure excellent communication with customers and internal stakeholders
Requirements:
- At least 3 years of experience in technical support, with a focus on mobile applications or digital banking
- Strong knowledge of ticketing systems, problem management, and incident resolution processes
- Experience working with technology partners and cross-functional teams
- Excellent communication, analytical, and problem-solving skills
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