Technical Support Office Specialist

2 months ago


Makati City, National Capital Region, Philippines Hunter's Hub, Inc. Full time

Job Summary:

Responsible for delivering high-quality technical support for the Chinabank mobile application. This involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring exceptional customer satisfaction.

Key Responsibilities:

  • Provide prompt and effective technical support for the Chinabank mobile application
  • Collaborate with technology partner Backbase, the bank's IT group PCCI, and other internal teams to resolve support tickets
  • Apply strong analytical and problem-solving skills to troubleshoot and resolve technical issues
  • Ensure excellent communication with customers and internal stakeholders

Requirements:

  • At least 3 years of experience in technical support, with a focus on mobile applications or digital banking
  • Strong knowledge of ticketing systems, problem management, and incident resolution processes
  • Experience working with technology partners and cross-functional teams
  • Excellent communication, analytical, and problem-solving skills


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