Technical Support Specialist

2 months ago


Makati City, National Capital Region, Philippines Hunters hub Incorporated Full time
Job Description

Job Title: Technical Support Officer

Job Summary: We are seeking a highly skilled Technical Support Officer to join our team at Hunters hub Incorporated. The successful candidate will have at least 3 years of experience in technical support, with a focus on mobile applications or digital banking.

Key Responsibilities:

  • Provide technical support to customers via phone, email, or chat
  • Resolve technical issues related to mobile applications or digital banking
  • Collaborate with technology partners and cross-functional teams to resolve complex issues
  • Develop and maintain knowledge of ticketing systems, problem management, and incident resolution processes
  • Stay up-to-date with industry trends and technologies

Requirements:

  • At least 3 years of experience in technical support
  • Strong knowledge of ticketing systems, problem management, and incident resolution processes
  • Experience working with technology partners and cross-functional teams
  • Excellent communication, analytical, and problem-solving skills
  • Ability to manage multiple priorities and work effectively under pressure

Preferred Certifications:

  • ITIL Foundation Certification
  • Certified Support Professional (CSP)
  • Certified Help Desk Professional (CHDP)

Incident Management:

  • Incident Management process
  • Knows L1, L2, and L3 Support plus Severity of Tickets
  • Ticket escalation to L3
  • Can run triage if there are P1 incidents
  • Familiar with the Root Cause Analysis
  • Troubleshoot the solution according to the reported ticket

Working Location: Makati



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