Technical Support Specialist
2 months ago
Job Title: Technical Support Officer
Job Summary: We are seeking a highly skilled Technical Support Officer to join our team at Hunters hub Incorporated. The successful candidate will have at least 3 years of experience in technical support, with a focus on mobile applications or digital banking.
Key Responsibilities:
- Provide technical support to customers via phone, email, or chat
- Resolve technical issues related to mobile applications or digital banking
- Collaborate with technology partners and cross-functional teams to resolve complex issues
- Develop and maintain knowledge of ticketing systems, problem management, and incident resolution processes
- Stay up-to-date with industry trends and technologies
Requirements:
- At least 3 years of experience in technical support
- Strong knowledge of ticketing systems, problem management, and incident resolution processes
- Experience working with technology partners and cross-functional teams
- Excellent communication, analytical, and problem-solving skills
- Ability to manage multiple priorities and work effectively under pressure
Preferred Certifications:
- ITIL Foundation Certification
- Certified Support Professional (CSP)
- Certified Help Desk Professional (CHDP)
Incident Management:
- Incident Management process
- Knows L1, L2, and L3 Support plus Severity of Tickets
- Ticket escalation to L3
- Can run triage if there are P1 incidents
- Familiar with the Root Cause Analysis
- Troubleshoot the solution according to the reported ticket
Working Location: Makati
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