Technical Support Specialist
2 months ago
Job Summary
Hunter's Hub Incorporated is seeking a highly skilled Technical Support Officer to join our team. The ideal candidate will have strong knowledge of ticketing systems, problem management, and incident resolution processes.
Key Responsibilities
- Provide technical support of the company's systems and applications.
- Troubleshoot and resolve technical issues, coordinating with various stakeholders to ensure a high level of customer satisfaction.
- Work closely with technology partners, the company's IT group, and other internal teams to ensure prompt and effective resolution of support tickets.
Qualifications
- At least 3 years of experience in technical support, with a focus on mobile applications or digital banking.
- Strong knowledge of ticketing systems, problem management, and incident resolution processes.
- Experience working with technology partners and cross-functional teams.
- Excellent communication, analytical, and problem-solving skills.
- Ability to manage multiple priorities and work effectively under pressure.
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