Technical Support Specialist

2 months ago


Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full time

Job Summary

Hunter's Hub Incorporated is seeking a highly skilled Technical Support Officer to join our team. The ideal candidate will have strong knowledge of ticketing systems, problem management, and incident resolution processes.

Key Responsibilities

  • Provide technical support of the company's systems and applications.
  • Troubleshoot and resolve technical issues, coordinating with various stakeholders to ensure a high level of customer satisfaction.
  • Work closely with technology partners, the company's IT group, and other internal teams to ensure prompt and effective resolution of support tickets.

Qualifications

  • At least 3 years of experience in technical support, with a focus on mobile applications or digital banking.
  • Strong knowledge of ticketing systems, problem management, and incident resolution processes.
  • Experience working with technology partners and cross-functional teams.
  • Excellent communication, analytical, and problem-solving skills.
  • Ability to manage multiple priorities and work effectively under pressure.


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