Technical Support Specialist

2 weeks ago


Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full time

**Technical Support Specialist - Hunter's Hub Inc.**

We are seeking a skilled Technical Support Specialist to join our team at Hunter’s Hub Inc. This role involves providing technical support for our mobile application, troubleshooting and resolving technical issues, and ensuring a high level of customer satisfaction.

**Key Responsibilities:**

  • Provide technical support for our mobile application
  • Troubleshoot and resolve technical issues
  • Coordinate with various stakeholders
  • Ensure prompt and effective resolution of support tickets

**Requirements:**

  • At least 3 years of experience in technical support, with a focus on mobile applications or digital banking
  • Strong knowledge of ticketing systems, problem management, and incident resolution processes
  • Experience working with technology partners and cross-functional teams
  • Excellent communication, analytical, and problem-solving skills
  • Ability to manage multiple priorities and work effectively under pressure

**Preferred Certifications:**

  • ITIL Foundation Certification
  • Certified Support Professional (CSP)
  • Certified Help Desk Professional (CHDP)

**Incident Management Process:**

Incident Management process (Non-Nego)

L1, L2, and L3 Support:

L1, L2, and L3 Support plus Severity of Tickets (P2, P2, and P3)

Ticket Escalation:

Ticket escalation to L3

Triage:

Can run triage if there are P1 incident

Root Cause Analysis:

Familiar with the Root Cause Analysis

Troubleshooting:

Troubleshoot the solution according to the reported ticket



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