Technical Support Specialist

2 weeks ago


Makati City, National Capital Region, Philippines Hunter's Hub, Inc. Full time

Job Title: Technical Support Officer

Job Summary:

We are seeking a highly skilled Technical Support Officer to join our team at Hunter's Hub, Inc. The successful candidate will be responsible for providing technical support for our mobile application, troubleshooting and resolving technical issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:

* Provide technical support for the Chinabank mobile application
* Troubleshoot and resolve technical issues
* Coordinate with technology partners and cross-functional teams
* Ensure prompt and effective resolution of support tickets

Requirements:

* At least 3 years of experience in technical support, with a focus on mobile applications or digital banking
* Strong knowledge of ticketing systems, problem management, and incident resolution processes
* Excellent communication, analytical, and problem-solving skills
* Ability to manage multiple priorities and work effectively under pressure

Work Environment:

* Work closely with technology partner Backbase, the bank's IT group PCCI, and other internal teams
* Ensure a high level of customer satisfaction

What We Offer:

* Competitive salary and benefits package
* Opportunity to work with a leading technology company
* Collaborative and dynamic work environment

If you are a motivated and experienced Technical Support Officer looking for a new challenge, please submit your application.



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