Software Support Professional
11 hours ago
Nityo Infotech seeks a skilled Software Support Professional to join our team. This role is ideal for individuals who enjoy problem-solving and have a strong passion for technology.
About the RoleWe are looking for an exceptional candidate who can provide critical support and participate in on-call shifts during deployments or major production issues. As a Software Support Professional, you will be responsible for handling customer complaints (incidents) and user requests (service requests) daily.
Key Responsibilities- Analyze and resolve issues using the provided tools and knowledge transfer
- Automate recurring incidents/SRs to reduce turnaround time
The ideal candidate should possess excellent analytical thinking skills, with experience in Unix, Shell Scripting, Python, SQL, XML, and Java. A Bachelor's Degree in IT, Computer Science, or related fields is also required. Experience of at least 6 months - 1 year in a relevant field is preferred.
What We OfferNityo Infotech offers a dynamic work environment that fosters growth and learning. As a Software Support Professional, you will have the opportunity to work on diverse projects and develop your skills in a supportive team. Our company culture values teamwork, innovation, and excellence.
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