Zendesk Support Optimization Professional

1 week ago

Hagonoy, Central Luzon, Philippines beBeeZendesk Full time ₱1,800,000 - ₱2,400,000

We are looking for a highly skilled professional to refine and maintain our Zendesk instance.

The ideal candidate will play a key role in improving our support processes, enhancing the user and agent experience, and ensuring that our platform runs efficiently.

  • Evaluate and optimize our existing Zendesk setup, including automations, triggers, macros, and workflows.
  • Implement best practices to improve ticket management, team efficiency, and customer satisfaction.
  • Provide technical support and guidance to the team on Zendesk features and functionalities.
  • Maintain up-to-date documentation of system configurations and process changes.
  • Recommend and implement app integrations or third-party tools as needed.

Responsibilities:

The successful candidate will have proven experience as a Zendesk Administrator or similar role. They should have a deep understanding of Zendesk products (Support, Guide, Chat, etc.) and experience with workflow automation and customer support optimization.

Key Qualifications:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work independently and collaboratively in a remote environment.

Prior Experience is a Plus:

  • Zendesk certification(s)
  • Experience with customer service metrics and reporting tools

If you're interested in this exciting opportunity, please send your updated resume to us.

  • Customer Support Optimization Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeAutomation Full time ₱500,000 - ₱800,000

    Job Opportunity: Zendesk Management ExpertAbout the Role:We are seeking a highly skilled and detail-oriented individual to oversee our customer support operations. This role focuses on effective management of workflows, queue optimization, and collaboration with cross-functional teams to drive business growth.The successful candidate will be responsible for...

  • Support Operations Professional

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeOperations Full time $14,400

    Job OverviewAs a strategic and operationally strong Support Operations professional, you will play a pivotal role in ensuring the global support team is running smoothly and efficiently.Main ResponsibilitiesYou will serve as a strategic partner to the Manager of Support, supporting operational reviews, planning cycles, and process improvement...

  • Real Estate Support Professional

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeTechnical Full time $600 - $800

    Job OverviewWe are seeking a highly skilled Technical Support Specialist with excellent customer-facing experience to join our team.This role primarily supports clients in the real estate technology (PropTech) and brokerage sectors.This is a fast-paced, metrics-driven position that involves troubleshooting technical issues, ensuring excellent customer...

  • IT Infrastructure Professional

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeTechnical Full time ₱400,000 - ₱800,000

    Job OverviewThe IT Support Specialist will provide remote technical assistance to end-users, resolving hardware, software, and network-related issues efficiently.Key Responsibilities:Troubleshoot and resolve IT problems, identifying root causes, and/or escalating to relevant parties as required, to minimize downtime and disruptions.Install, configure, and...

  • Marketing Automation Support Professional

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomer Full time $40,000 - $60,000

    About the RoleWe are seeking a highly skilled and experienced Marketing Support Specialist to join our Customer Success team.This full-time, permanent, remote position offers the opportunity to work with a comprehensive suite of marketing automation software products trusted by thousands of professionals across 57 countries.Key ResponsibilitiesProvide...

  • Customer Support Associate

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomerSupport Full time $60,000 - $75,000

    Job Title: Customer Support AssociateWe are seeking a skilled customer support professional to deliver exceptional service to our clients.This role is pivotal in ensuring seamless onboarding, resolving inquiries with speed and empathy, and continuously improving client experiences through collaboration and problem-solving.ResponsibilitiesTroubleshoot issues...

  • Help Desk Professional

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeHelpDesk Full time $18,000 - $24,000

    Job Title: Help Desk Professional">We are seeking a skilled Help Desk Professional to join our team. As a key member of our support staff, you will be responsible for delivering top-tier customer service to our users.">About the Role:">">We are looking for someone with exceptional written and spoken communication skills who can diagnose problems and walk...

  • Remote Technical Support Role

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeTechnical Full time $40,000 - $60,000

    Job Opportunity: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional technical support to customers.Key Responsibilities:Provide top-tier support by resolving customer queries on product configuration, reporting, and...

  • HR Support Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeProfessional Full time ₱1,230 - ₱1,430

    Job OverviewOur organization is seeking an experienced professional to provide exceptional HR support and services to our employees. This role requires a strong understanding of HR processes, policies, and procedures, as well as excellent communication and problem-solving skills.ResponsibilitiesProvide timely and effective responses to employee inquiries and...

  • Technical Support Professional

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeDesktop Full time ₱2,500,000 - ₱3,500,000

    Desktop Support Specialist Job DescriptionWe are seeking a skilled Desktop Support Specialist to join our team. This role involves providing technical assistance and support to end-users experiencing issues with their desktop systems, software, and related technologies.The ideal candidate will have excellent communication and problem-solving skills, with the...