
Real Estate Support Professional
1 week ago
We are seeking a highly skilled Technical Support Specialist with excellent customer-facing experience to join our team.
This role primarily supports clients in the real estate technology (PropTech) and brokerage sectors.
This is a fast-paced, metrics-driven position that involves troubleshooting technical issues, ensuring excellent customer satisfaction, and working closely with leadership.
Key Responsibilities- Provide frontline technical support via phone, email, and live chat.
- Troubleshoot issues using step-by-step SOPs and provided tools.
- Manage support tickets and inquiries, meeting SLA and CSAT targets.
- Collaborate with leadership through daily check-ins for coaching, feedback, and training reviews.
- Intensive product training in Week 1.
- Email ticket management with daily performance goals in Weeks 2–5.
- Transition to chat or phone support after email training.
- Ongoing aggressive training with assessments, coaching, and documentation.
Must-Haves:
- Strong internet connection (200+ MBPS).
- Previous experience in technical support or customer success.
- Experience handling live chat, phone, and email support.
- Clear, professional communication skills.
- Proven ability to meet KPIs and SLA goals.
- Strong situational awareness and problem-solving skills.
Nice-to-Haves:
- RE PropTech Team: Real estate knowledge, CRM or Salesforce experience.
- Brokerage Team: Zendesk background, experience handling multi-country clients.
- Starting Salary: $600 during training, $800 after training and probation.
- Bonuses: Performance-based incentives tied to consistency, metrics, and CSAT.
- Growth Path: Clear opportunities to advance in earnings and role.
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