Real Estate Support Professional

1 week ago


Hagonoy, Central Luzon, Philippines beBeeTechnical Full time $600 - $800
Job Overview

We are seeking a highly skilled Technical Support Specialist with excellent customer-facing experience to join our team.

This role primarily supports clients in the real estate technology (PropTech) and brokerage sectors.

This is a fast-paced, metrics-driven position that involves troubleshooting technical issues, ensuring excellent customer satisfaction, and working closely with leadership.

Key Responsibilities
  • Provide frontline technical support via phone, email, and live chat.
  • Troubleshoot issues using step-by-step SOPs and provided tools.
  • Manage support tickets and inquiries, meeting SLA and CSAT targets.
  • Collaborate with leadership through daily check-ins for coaching, feedback, and training reviews.
Training Path
  • Intensive product training in Week 1.
  • Email ticket management with daily performance goals in Weeks 2–5.
  • Transition to chat or phone support after email training.
  • Ongoing aggressive training with assessments, coaching, and documentation.
Requirements

Must-Haves:

  • Strong internet connection (200+ MBPS).
  • Previous experience in technical support or customer success.
  • Experience handling live chat, phone, and email support.
  • Clear, professional communication skills.
  • Proven ability to meet KPIs and SLA goals.
  • Strong situational awareness and problem-solving skills.

Nice-to-Haves:

  • RE PropTech Team: Real estate knowledge, CRM or Salesforce experience.
  • Brokerage Team: Zendesk background, experience handling multi-country clients.
Benefits
  • Starting Salary: $600 during training, $800 after training and probation.
  • Bonuses: Performance-based incentives tied to consistency, metrics, and CSAT.
  • Growth Path: Clear opportunities to advance in earnings and role.


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