Customer Support Optimization Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeAutomation Full time ₱500,000 - ₱800,000
Job Opportunity: Zendesk Management Expert

About the Role:

We are seeking a highly skilled and detail-oriented individual to oversee our customer support operations. This role focuses on effective management of workflows, queue optimization, and collaboration with cross-functional teams to drive business growth.

The successful candidate will be responsible for streamlining processes, developing automation solutions using Zendesk triggers and actions, and integrating AI technologies to enhance customer support experiences.

Key Responsibilities:
  • Manage and maintain efficient workflows and queues in Zendesk.
  • Collaborate with internal teams to resolve complex customer issues and improve overall support quality.
  • Design and implement automation solutions to reduce manual efforts and increase productivity.
  • Integrate AI-powered tools to provide personalized and proactive customer support.
Requirements:
  • Proven experience in customer support management or a related field.
  • Strong technical skills, including proficiency in Zendesk and AI integration.
  • Excellent problem-solving and analytical abilities.
  • Effective communication and teamwork skills.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • Competitive compensation and benefits package.

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