Marketing Automation Support Professional

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time $40,000 - $60,000
About the Role

We are seeking a highly skilled and experienced Marketing Support Specialist to join our Customer Success team.

This full-time, permanent, remote position offers the opportunity to work with a comprehensive suite of marketing automation software products trusted by thousands of professionals across 57 countries.

Key Responsibilities
  • Provide high-quality digital marketing support to customers globally.
  • Handle inbound and outbound customer service activities via live chat, email, phone, and Zoom.
  • Respond to customer inquiries about product details, technical support, billing issues, and more.
  • Log support tickets corresponding to customer-reported incidents. Update and track the status within the ticketing system.
  • Gather customer feedback on reported issues. Liaise with relevant departments for resolution.
  • Develop a consultative relationship with assigned accounts, conduct training sessions, and ensure consistent customer engagement and satisfaction.
  • Assist with onboarding and training new customers, and maintain those working relationships to ensure customers effectively utilize the platform and adhere to best practices.
  • Prepare periodic reports for the management team.
Required Skills and Qualifications
  • Minimum of 2 years in customer success, account management, or B2B client service experience.
  • Experience with ticketing and live chat support.
  • Excellent verbal and written business communication skills in English. Fluent English is preferred.
  • Excellent interpersonal skills; comfortable and proficient in customer interactions.
  • Ability to uphold customer relationships, professionalism, and high ethical standards.
  • Ability to manage customer escalations and challenging interactions in a calm and dignified manner.
  • Ability to liaise with various internal teams to resolve customer-reported tickets.
  • Advanced proficiency in relevant Google Suite and Microsoft Office software.
  • Excellent organizational skills with keen attention to detail.
  • Good time management and the ability to prioritize effectively.
Bonus Points
  • Experience in software support (especially SaaS).
  • Familiarity with ticketing systems such as Zendesk.
  • Experience with CRM software (e.g. Salesforce, Hubspot, Pipedrive).
  • Account management experience with a focus on client relations.
  • Technological adeptness.
  • Knowledge of SEO, PR, and Digital Marketing.
  • University degree.
  • Outgoing, sociable, and engaging.
The Opportunity

This role offers growth potential for the candidate to take on Account Management responsibilities after gaining sufficient product knowledge and experience.

About Us

We empower marketing teams at many of the world's top brands, publishers, and agencies with our comprehensive suite of marketing automation software products.

We are strategically positioned for sustained growth and an ongoing surge in demand for our products in the near future.

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