Technical Support Professional

1 week ago

Hagonoy, Central Luzon, Philippines beBeeDesktop Full time ₱2,500,000 - ₱3,500,000
Desktop Support Specialist Job Description

We are seeking a skilled Desktop Support Specialist to join our team. This role involves providing technical assistance and support to end-users experiencing issues with their desktop systems, software, and related technologies.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to explain complex technical concepts to non-technical users. They will also be proficient in Windows and macOS operating systems, as well as Microsoft Office Suite and other common desktop applications.

Key Responsibilities:

  • Provide remote technical support to end-users for desktop hardware, software, and network-related issues.
  • Detect and troubleshoot technical problems, including operating system errors, software malfunctions, and hardware failures.
  • Resolve issues related to email, internet connectivity, and other desktop applications.
  • Assist in the setup, configuration, and maintenance of desktop systems, including operating systems, software applications, and peripheral devices.
  • Perform remote installations, upgrades, and patches to ensure systems are up-to-date and secure.
  • Monitor system performance and implement solutions to optimize functionality.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Proven experience in a desktop support or technical support role, preferably in a remote capacity.
  • Familiarity with remote desktop tools and support software (e.g., TeamViewer, Remote Desktop Connection).
  • Strong knowledge of networking concepts, including TCP/IP, DNS, and DHCP.
  • Experience with Active Directory and user account management.
  • Basic knowledge of hardware components and troubleshooting techniques.

Benefits:

  • This role offers the opportunity to work in a dynamic and challenging environment.
  • Collaborate with a talented team of professionals who share your passion for technology.
  • Take advantage of opportunities for growth and professional development.

About Us:

We value innovation, teamwork, and customer satisfaction. Our company is committed to delivering high-quality products and services that exceed customer expectations.

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