HR Support Specialist

1 week ago


Hagonoy, Central Luzon, Philippines beBeeProfessional Full time ₱1,230 - ₱1,430
Job Overview

Our organization is seeking an experienced professional to provide exceptional HR support and services to our employees. This role requires a strong understanding of HR processes, policies, and procedures, as well as excellent communication and problem-solving skills.

Responsibilities
  • Provide timely and effective responses to employee inquiries and transactions via various channels.
  • Support managers and employees with policy and navigation inquiries, transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit/termination, and leave of absence on Workday.
  • Utilize Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs) to complete employee transactions efficiently.
  • Collaborate with onshore partners to ensure comprehensive training on all queries received from employees.
  • Develop a repository for out-of-scope queries and work towards resolving them through Tier 1 support. Transfer relevant Tier 2 transactions to designated leads or onshore counterparts according to the defined process.
Qualifications
  • Bachelor's Degree Holder
  • At least 1-year experience in HR Helpdesk roles, delivering services preferably in an HR and shared service center environment.
  • Experience working with HR ATS and workflow systems (ServiceNow, Zendesk, BambooHR, etc.)
  • Open to working in US shifts.

Anticipating and solving clients' toughest problems enables us to thrive in the digital era.



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