Remote Technical Support Role

1 week ago

Hagonoy, Central Luzon, Philippines beBeeTechnical Full time $40,000 - $60,000
Job Opportunity: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional technical support to customers.Key Responsibilities:
  • Provide top-tier support by resolving customer queries on product configuration, reporting, and integrations.
  • Assist in defining and maintaining performance standards, including SLAs and best practices for ticket handling.
  • Collaborate with internal teams to enhance support processes and technical troubleshooting.
Requirements:
  • 3-5 years of experience in technical support or customer service within banking, fintech, or core banking software.
  • Strong understanding of APIs, payments integrations, and best practices in technical support.
  • Knowledge of accounting principles is a plus.
  • Experience with customer support software (ideally Zendesk) and SLA/KPI management.
  • Proactive approach to continuous improvement and process optimization.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication and interpersonal skills, with a customer-centric mindset.
  • Experience working remotely and collaborating across functions.
  • Proficiency in English and expertise in MS Excel.
Benefits:
  • Competitive compensation package.
  • Flexibility in working location.
  • Opportunity to collaborate with a global team and customers.
  • Inclusive and diverse work environment that values growth and development.
This is a remote role, requiring candidates to work standard CET hours. If you are a motivated and detail-oriented individual looking for a challenging opportunity, please apply now.

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