
IT Infrastructure Professional
1 week ago
The IT Support Specialist will provide remote technical assistance to end-users, resolving hardware, software, and network-related issues efficiently.
Key Responsibilities:- Troubleshoot and resolve IT problems, identifying root causes, and/or escalating to relevant parties as required, to minimize downtime and disruptions.
- Install, configure, and maintain computer systems, mobile devices, software, printers, and peripherals to ensure optimal performance and security.
- Manage system user accounts and access permissions, ensuring data security and compliance with organizational policies.
- Log, manage and respond to IT support tickets and inquiries via various channels, documenting solutions and resolutions.
- Provide training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency.
- Possess a degree in Information Technology / Computer Science or a related field.
- A minimum 3 - 5 years prior experience providing support in three or more of the following areas: Windows, M365, Active Directory, SharePoint, Teams, and Xero.
- Experience with remote support and management applications (e.g. TeamViewer, AnyDesk) and help desk software (e.g. Freshdesk, Zendesk).
- Proficiency with Microsoft Office products, particularly Excel.
- Possess strong attention to detail and problem-solving skills.
- Well-developed English written and verbal communication skills.
A competitive compensation package and opportunities for growth and development in a dynamic and supportive environment.
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