Support Operations Professional

1 week ago


Hagonoy, Central Luzon, Philippines beBeeOperations Full time $14,400
Job Overview

As a strategic and operationally strong Support Operations professional, you will play a pivotal role in ensuring the global support team is running smoothly and efficiently.

Main Responsibilities
  • You will serve as a strategic partner to the Manager of Support, supporting operational reviews, planning cycles, and process improvement initiatives.
  • Drive continuous improvement initiatives and own root-cause analysis and remediation plans for support issues.
  • Manage and coach the support operations team and help scale team capabilities and career growth pathways.
Necessary Skills and Qualifications
  • 5+ years of experience in Support Operations, Workforce Management, or Customer Experience roles.
  • Proven experience with workforce planning, scheduling, and forecasting in a 24/7 global support environment.
  • Strong command of Zendesk reporting tools (Explore, custom dashboards, APIs).


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