RTA

Job Description Call Center Operations Desk Lead (CCOD Lead) Cebu City Roles & Responsibilities - Monitor and analyze real-time data related to employee activities, call volumes, and service levels. - That can handle immediate processing and analysis of data, allowing businesses to make instant decisions. - Responsible for supporting in the achievement of...

Job DescriptionCall Center Operations Desk Lead (CCOD Lead)Cebu CityRoles & Responsibilities- Monitor and analyze real-time data related to employee activities, call volumes, and service levels.- That can handle immediate processing and analysis of data, allowing businesses to make instant decisions.- Responsible for supporting in the achievement of customer...

Role Summary">The RTA Supervisor will lead a team of RTA analysts to ensure seamless business operations and customer satisfaction. The ideal candidate will possess strong leadership skills, experience in workforce management, and proficiency in Microsoft Office tools.">Key Responsibilities">Manage a team of RTA analysts to achieve business...

Job Description Call Center Operations Desk Lead (CCOD Lead) Cebu City Roles & Responsibilities - Monitor and analyze real-time data related to employee activities, call volumes, and service levels. - That can handle immediate processing and analysis of data, allowing businesses to make instant decisions. - Responsible for supporting in the achievement of...

• 2+ years of RTA Experience with hands-on experience of IEX and CXOne. • Oversee all real-time WFM activities to ensure operational and client goals are met • Implement analysis and reporting via WFM tools available • Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team. • Analyze past volume and...

• 2+ years of RTA Experience with hands-on experience of IEX and CXOne. • Oversee all real-time WFM activities to ensure operational and client goals are met • Implement analysis and reporting via WFM tools available • Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team. • Analyze past volume and...

About the Role:We are seeking a highly skilled Onsite RTA Scheduler to join our team at TASQ Staffing Solutions. In this role, you will be responsible for setting up and managing the schedule for our team members. This includes coordinating shifts, managing employee attendance, and ensuring compliance with company policies.The ideal candidate for this...

• 6+ years of WFM Experience with hands-on experience of IEX and CXOne. • Working knowledge of WFM tools like Verint, Genesys, Aspect and Calabrio etc. is an advantage. • Advanced Excel knowledge is compulsory with working knowledge of other MS Office tools like PowerPoint, Word and Outlook. • Experience with tools like Python, R etc. will be an...

• 6+ years of WFM Experience with hands-on experience of IEX and CXOne.• Working knowledge of WFM tools like Verint, Genesys, Aspect and Calabrio etc. is an advantage.• Advanced Excel knowledge is compulsory with working knowledge of other MS Office tools like PowerPoint, Word and Outlook.• Experience with tools like Python, R etc. will be an added...

• 6+ years of WFM Experience with hands-on experience of IEX and CXOne. • Working knowledge of WFM tools like Verint, Genesys, Aspect and Calabrio etc. is an advantage. • Advanced Excel knowledge is compulsory with working knowledge of other MS Office tools like PowerPoint, Word and Outlook. • Experience with tools like Python, R etc. will be an...

Company OverviewTASQ Staffing Solutions is a leading provider of staffing solutions, committed to delivering exceptional results and value to our clients. We are dedicated to helping organizations find the right talent to drive their success.Job DescriptionWe are seeking an experienced RTA Scheduler/MIS to join our team. The ideal candidate will have a...

Job Description:- An MIS/RTA provides their respective team with high quality reliable data to support them with management decision-making and provides it’s stakeholders with regular timely and accurate updates, statistical analysis and management reporting.Roles & Responsibilities:- Responsible to independently handle, assist the customer to determine...

Job Description: - An MIS/RTA provides their respective team with high quality reliable data to support them with management decision-making and provides it’s stakeholders with regular timely and accurate updates, statistical analysis and management reporting. Roles & Responsibilities: - Responsible to independently handle, assist the customer to...

Job Description: - An MIS/RTA provides their respective team with high quality reliable data to support them with management decision-making and provides it’s stakeholders with regular timely and accurate updates, statistical analysis and management reporting. Roles & Responsibilities: - Responsible to independently handle, assist the customer to...

Company Overview">Quess Philippines Corporation is a leading business process management company that provides end-to-end solutions to various industries. We pride ourselves on our innovative approach, commitment to excellence, and dedication to delivering high-quality services.">Job Description">The RTA Supervisor will be responsible for managing a team of...

Responsibilities:- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. - Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency...

- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.- Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and...

JOB DESCRIPTION ---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. Functions as 1st level of escalation in terms of reporting inquiries or...

JOB DESCRIPTION---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. Functions as 1st level of escalation in terms of reporting inquiries or...

Job Overview">The RTA Supervisor will play a critical role in ensuring the success of our contact center operations. The ideal candidate will possess strong leadership skills, experience in workforce management, and proficiency in Microsoft Office tools.">Responsibilities">Lead a team of RTA analysts to achieve business objectives.Ensure schedule adherence...