Sr. Executive WFM Analyst

Job Summary:RSD Human Resources Management Consultancy is seeking a highly skilled Sr. Executive WFM Analyst to join our team. This role will play a crucial part in managing the scheduling process of our program, ensuring seamless communication with internal and external customers.About the Role:We are looking for a talented individual to take on the...

Responsibilities:- Lead a team of WFM Analyst- Generate long-range and short-term forecast at interval, daily and weekly level.- Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates.- Create accurate schedules to balance service goals and staff preferenceQualifications:- years in Workforce Management in a contact center...

Work Setup: On-site in MOA, PasayShift Schedule: Graveyard/ShiftingRequirements:Completed at least 2 years in college2+ years of hands-on experience in WFM in a call center inbound voice process1+ years of RTA experienceStrong Excel skills. Ability to scrub, dissect, and shape data, and create customized reports.Knowledge of WFM systems such as eWFM,...

Work Setup: On-site in MOA, Pasay Shift Schedule: Graveyard/Shifting Requirements: Completed at least 2 years in college 2+ years of hands-on experience in WFM in a call center inbound voice process 1+ years of RTA experience Strong Excel skills. Ability to scrub, dissect, and shape data, and create customized reports. Knowledge of WFM systems such as eWFM,...

Work Setup: On-site in MOA, Pasay Shift Schedule: Graveyard/Shifting Requirements: Completed at least 2 years in college 2+ years of hands-on experience in WFM in a call center inbound voice process 1+ years of RTA experience Strong Excel skills. Ability to scrub, dissect, and shape data, and create customized reports. Knowledge of WFM systems such as eWFM,...

Responsibilities: - Lead a team of WFM Analyst - Generate long-range and short-term forecast at interval, daily and weekly level. - Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates. - Create accurate schedules to balance service goals and staff preference Qualifications: - years in Workforce Management in a contact...

Responsibilities: - Lead a team of WFM Analyst - Generate long-range and short-term forecast at interval, daily and weekly level. - Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates. - Create accurate schedules to balance service goals and staff preference Qualifications: - years in Workforce Management in a contact...

We are seeking a highly skilled Business Analyst to join our team at Gratitude Philippines. In this role, you will be responsible for leading capacity planning efforts and ensuring that our operations run smoothly.The ideal candidate will have at least 1 year of experience handling a WFM Team and 2 years of experience in capacity planning. They must also...

As a Senior Business Data Analyst with TASQ Staffing Solutions, you will play a pivotal role in driving business growth and decision-making through data-driven insights.The ideal candidate will possess strong analytical skills, hands-on experience in Workforce Management (WFM) systems, and the ability to create customized reports using Excel.Key...

Minimum Requirements: - With experience as WFM Analyst Lead - 4 years in Workforce Management - With 2 years in scheduling and forecasting - Amenable to work onsite (Pasay, MOA)

Minimum Requirements: - With experience as WFM Analyst Lead- 4 years in Workforce Management- With 2 years in scheduling and forecasting- Amenable to work onsite (Pasay, MOA)

Minimum Requirements: - With experience as WFM Analyst Lead - 4 years in Workforce Management - With 2 years in scheduling and forecasting - Amenable to work onsite (Pasay, MOA)

Role & Responsibilities:Manage the scheduling process of the program.Create agent schedules, IDPs and make necessary adjustments as necessary.Acts as backup to the CWFM Assistant Manager.Manage employee information changes inside Verint WFO systemCommunicate effectively with internal and external customersResponsible for balancing staffing requirements with...

Minimum 1 year of relevant experience in MIS/WFM Intermediate to Expert Knowledge in MS Excel Novice to Intermediate Knowledge in MS VBA, MS Access, PowerQuery, PowerPivot, PowerBI, and other MS Office applications Must have BPO experience

Minimum 1 year of relevant experience in MIS/WFM Intermediate to Expert Knowledge in MS Excel Novice to Intermediate Knowledge in MS VBA, MS Access, PowerQuery, PowerPivot, PowerBI, and other MS Office applications Must have BPO experience

RSD Human Resources Management Consultancy is seeking a highly skilled Workforce Management Specialist to join our team. As a key member of our workforce management team, you will be responsible for leading a team of WFM Analysts and generating long-range and short-term forecasts at various intervals.About the RoleOur ideal candidate will have 4 years of...

Work Setup: On-site in MOA, Pasay Shift Schedule: Graveyard/Shifting Requirements: Completed at least 2 years in college 1 to 2 years of recent travel services experience (Corporate Preferred) Very proficient with Microsoft Excel Proficient with Power BI Proficient with Microsoft PowerPoint Good working knowledge of Excel Macros, VBA, and SQL...

Work Setup: On-site in MOA, PasayShift Schedule: Graveyard/ShiftingRequirements:Completed at least 2 years in college1 to 2 years of recent travel services experience (Corporate Preferred)Very proficient with Microsoft ExcelProficient with Power BIProficient with Microsoft PowerPointGood working knowledge of Excel Macros, VBA, and SQL programmingAbility to...

Work Setup: On-site in MOA, Pasay Shift Schedule: Graveyard/Shifting Requirements: Completed at least 2 years in college 1 to 2 years of recent travel services experience (Corporate Preferred) Very proficient with Microsoft Excel Proficient with Power BI Proficient with Microsoft PowerPoint Good working knowledge of Excel Macros, VBA, and SQL...

The role of a Sr. Manual QA at Hunters Hub Inc is responsible for creating comprehensive test plans that cover all aspects of the solution.Key responsibilities include executing test plans, managing activities, and ensuring that all objectives are met and the solution works as expected.The Sr. Manual QA will also be responsible for testing functionality,...