WFM Scheduler

• 3+ years of WFM Experience with RTA and Scheduling.• Resource Planning experience is preferred.• A working knowledge of WFM tools for scheduling, such as IEX and Verint is a must. Other WFM tool knowledge is an added advantage.• Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.• Complete understanding of...

Job title: WFM Manager-InsuranceWork location: Onsite in Cebu/AlabangWork set up and schedule: GYSalary: 75k-100kStart date: ASAPQualifications :•8 years in BPO background•3-4 years in WFM Manager level/ role•Knowledgeable of Erlang/ occ tools•Preferably with an Insurance campaign backgroundProcess:Screening c/o vendor - Initial Interview (TA- EXL)-...

PRINCIPAL RESPONSIBILITIES:• Prepare and maintain headcount and capacity planners for processes assigned.• Preparing forecasts for volume, productivity and shrinkage• Preparing monthly reports for individual accounts• Validate production and non-production hiring and/or internal movements.• Analysis of scheduling outputs and recommend changes...

Efficiently manage intra-day staffing and service level thru effective planning and scheduling. Provide timely, accurate reports on intra-day performance, and provide recommendations as deemed necessary. Monitor and drive schedule adherence. Communicate effectively with internal and external customers. Perform other duties and assignments as...

Efficiently manage intra-day staffing and service level thru effective planning and scheduling. Provide timely, accurate reports on intra-day performance, and provide recommendations as deemed necessary. Monitor and drive schedule adherence. Communicate effectively with internal and external customers. Perform other duties and assignments as...

Job DescriptionWorkforce Management ExecutiveCebu CityRoles & Responsibilities- Should be capable of handling client escalations.- Preparing monthly reports for individual accounts.- Validate production and non-production hiring and/or internal movements.- Analysis of scheduling outputs and recommend changes whenever necessary.- Coordinate with internal and...

• 5+ years of WFM Experience with Scheduling, Planning and Forecasting. • Creates and manages new short-term and long-term forecasts based on historical information on volume, trends, levels and seasonality and utilizing various forecasting methodologies. • Perform continual analysis of current performance (noting recent historical trends) and conduct...

Efficiently manage intra-day staffing and service level thru effective planning and scheduling.Provide timely, accurate reports on intra-day performance, and provide recommendations as deemed necessary.Monitor and drive schedule adherence.Communicate effectively with internal and external customers.Perform other duties and assignments as directed.Ability to...

Job Description Workforce Management Executive Cebu City Roles & Responsibilities - Should be capable of handling client escalations. - Preparing monthly reports for individual accounts. - Validate production and non-production hiring and/or internal movements. - Analysis of scheduling outputs and recommend changes whenever necessary. - Coordinate with...

• 5+ years of WFM Experience with Scheduling, Planning and Forecasting. • Creates and manages new short-term and long-term forecasts based on historical information on volume, trends, levels and seasonality and utilizing various forecasting methodologies. • Perform continual analysis of current performance (noting recent historical trends) and conduct...

Job Description Workforce Management Executive Cebu City Roles & Responsibilities - Should be capable of handling client escalations. - Preparing monthly reports for individual accounts. - Validate production and non-production hiring and/or internal movements. - Analysis of scheduling outputs and recommend changes whenever necessary. - Coordinate with...

The Real-Time Analyst (RTA) is a critical member of the Workforce Management (WFM) team responsible for monitoring and managing real-time staffing levels, intraday operations, and performance metrics to ensure service level agreements (SLAs) are met. This role requires quick decision-making, effective communication, and attention to detail to address...

Work set-up: Night and shifting schedule, work onsiteLocation: CebuSalary range: 35K - 40KRequirements:• Excellent communication skills• Has good analytical skills for MIS & number crunching;• Must have 2-5 years RTA/ MIS experience in a BPO setting• Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…)• Can start ASAP...

Responsibilities: - Lead a team of WFM Analyst - Generate long-range and short-term forecast at interval, daily and weekly level. - Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates. - Create accurate schedules to balance service goals and staff preference Qualifications: - years in Workforce Management in a contact...

Key skills Workforce Management RTA tool Capacity Planning forecasting. people Management Workforce Analyst Microsoft PowerPoint Microsoft Excel Strong Communication Skills (Verbal and Written)) Coaching Job Title: Deputy Manager - WFM Campaign: Banking & Financial Services Work set-up: Onsite, Eastwood Quezon City Work schedule: Night shift Salary: PHP 65k...

Responsibilities: - Lead a team of WFM Analyst - Generate long-range and short-term forecast at interval, daily and weekly level. - Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates. - Create accurate schedules to balance service goals and staff preference Qualifications: - years in Workforce Management in a contact...

Key skills Workforce Management RTA tool Capacity Planning forecasting. people Management Workforce Analyst Microsoft PowerPoint Microsoft Excel Strong Communication Skills (Verbal and Written)) Coaching Job Title: Deputy Manager - WFM Campaign: Banking & Financial Services Work set-up: Onsite, Eastwood Quezon City Work schedule: Night shift Salary: PHP 65k...

Work Setup: On-site in Cebu CityShift Schedule: Shifting ScheduleRequired Qualifications:Bachelor’s/College Degree 5+ years in WFM managerial role in BPOMUST HAVE: Experience handling the ERLANG toolExcellent skills in capacity planning, scheduling, real-time management, and reporting are a must Presentation skills Able to lead internal and external calls...

Work Arrangement: Work onsite in Cebu CityShift Schedule | Restdays: Rotational (24/7) Schedule | No fixed day offRequirements:> At least 2 years completed in College> At least 2-4 years of workforce management experience> Preferred has WFM tools knowledge; knowledge in service adherence models> Intermediate to Advanced Excel...

Key skillsWorkforce ManagementRTA toolCapacity Planningforecasting.people ManagementWorkforce AnalystMicrosoft PowerPointMicrosoft ExcelStrong Communication Skills (Verbal and Written))CoachingJob Title: Deputy Manager - WFMCampaign: Banking & Financial ServicesWork set-up: Onsite, Eastwood Quezon CityWork schedule: Night shiftSalary: PHP 65k - 85kTarget...