Sales Customer Success Manager Architect

3 days ago

Taguig, National Capital Region, Philippines Avature Full time

A Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realise the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational enterprises and culturally influential brands, as they rely on your expertise and our technology to solve some of their hardest problems.

Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators – always willing to help and be helped – as you apply passion to work that will have a positive impact to the world around us.

Your role and responsibilities

A Customer Success Manager opportunity in IBM might be different to what you're used to. In addition to the people and commercial skills often associated with this position, an IBM CSM is also an Architect. Someone with a deep understanding of technical complexities. A person who can quickly understand clients' hard-to-understand technology issue and communicate them back in an easy-to-understand way.

With deep roots in a hands-on technological background, and through different communication techniques, you'll be able to showcase IBM solutions. Using excellent communication, you'll articulate their compatibilities with a client's stack via use-case identification, solution architecture design, and MVP builds.

With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, you'll guide IT executives through the changes needed to realise the full value of expanding their adoption of IBM's products.

Your primary responsibilities will include:

  • Understanding Client's Challenges and Building Trust: Understand clients' primary challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of Hybrid Cloud and AI Growth offerings.
  • Facilitating Use Case Exploration and Business Framing: Lead use case exploration and business framing workshops, develop client value realization models.
  • Leading Persuasive Technical Conversations: Lead technical discussions that persuade clients to act based on their requirements and the value provided by IBM's solutions.
  • Creating Post-Deployment Customer Success Plans: Develop post-deployment customer success plans aimed at continually increasing post-launch, active user adoption of IBM's products.
Required education

Bachelor's Degree

Required technical and professional expertise
  • Proven Technical Expertise in Technology Sales: Demonstrated technical skills through academic projects, internships, or extracurricular activities that involved technology solutions.
  • Hands-On Experience in Technology Domains: Academic or internship experience in one of the following areas: Cloud, Data and AI, Automation, Integration, or Security.
  • Proficiency in Agile Practices: Experience with agile methodologies through academic projects, internships, or extracurricular activities.
  • Effective Communication and Relationship Building: Demonstrated ability to communicate effectively with a variety of audiences.
  • Self-Motivation and Problem-Solving Aptitude: A natural inclination toward self-motivation and initiative.
Preferred technical and professional experience
  • Broad Technology Solution Expertise: Proven experience working with a diverse range of technology solutions.
  • Sales Experience in Software and Cloud: Demonstrated experience in software and Cloud sales.
Additional Requirements:
  • You will have completed your tertiary studies by March 2025 OR have graduated no earlier than 2023.
  • You are a Philippine Citizen/Permanent Resident.
  • You studied a technical degree i.e., Computer Science, Engineering, Information Systems, or an equivalent subject.
  • You will have excellent communication and presentation skills.
ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers.

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title: Customer Success Manager Architect

Job ID: 20373

City / Township / Village: National Capital Region (Manila)

Country: Philippines

Work arrangement: Hybrid

Employment type: Regular

Position type: Entry Level

Company: (0108) IBM Philippines Incorporated

Shift: General (daytime)

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