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Customer Success Supervisor

2 weeks ago

Taguig, National Capital Region, Philippines Best Reliable Resources Full time

The Customer Success Supervisor will be responsible for overseeing the customer success team and ensuring that customers are receiving exceptional service. The ideal candidate will have a strong background in customer service and experience managing teams.

Key Responsibilities
  • Oversee the customer success team, providing guidance and support to enhance performance.
  • Analyze customer feedback to identify areas for improvement and develop strategies to increase customer satisfaction.
  • Develop and implement customer service policies and procedures, aligning with company standards.
Requirements
  • Educational Qualifications: Bachelor's degree in Business Administration, Communications, or related field.
  • Experience Level: 1-3 years in customer service or management roles, preferably in an office environment.
  • Skills and Competencies: Strong leadership abilities, excellent communication skills, empathetic, detail-oriented, and adaptable.