Enterprise Account Manager

5 days ago


Taguig, National Capital Region, Philippines Sutherland Full time

Sutherland is a leading process transformation company seeking an experienced CUSTOMER SUCCESS PROFESSIONAL to join our team.

As a Customer Success Professional, you will play a critical role in driving customer adoption and retention. Your primary responsibility will be to develop and execute strategies to ensure customers achieve their desired outcomes from our solutions.

Responsibilities:
  • Collaborate with cross-functional teams to understand customer needs and preferences
  • Develop and implement customer success plans to drive adoption and retention
  • Conduct regular check-ins and progress updates with customers to ensure they are achieving their desired outcomes
  • Identify and address potential issues or pain points that may impact customer satisfaction
  • Work closely with sales and marketing teams to ensure seamless handoffs and maximum value delivery

This is an exciting opportunity to join a dynamic team and make a meaningful impact on customer success.



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