Customer Success Professional

5 days ago


Taguig, National Capital Region, Philippines Sutherland Full time

We are seeking a highly motivated and experienced IT SOLUTIONS SUCCESS MANAGER to join our team at Sutherland.

In this role, you will be responsible for driving customer success and adoption of our IT solutions. Your primary focus will be on developing and executing strategies to ensure customers achieve their desired outcomes from our solutions.

Key Responsibilities:
  • Develop and implement customer success plans to drive adoption and retention
  • Conduct regular check-ins and progress updates with customers to ensure they are achieving their desired outcomes
  • Identify and address potential issues or pain points that may impact customer satisfaction
  • Work closely with sales and marketing teams to ensure seamless handoffs and maximum value delivery
  • Stay up-to-date on industry trends and emerging technologies to ensure we are providing innovative solutions to our customers

This is an excellent opportunity to join a leading organization and make a significant impact on customer success.



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